Suggestions for improvements

[BigDeal]

 

There are numerous, and quite regular requests from users of IG services for improvements / feature inclusions etc...and rightly so. After all it's the customer who should know what the want best of all,   but I wonder how many actually get appraised? 

I have been a client of IG since 2003 and have made many suggestions over the years.  How many do I think have been implemented?  Maybe one.   

Now I appreciate that a business is not going to change something when only one individual wants that, but there are many responses from the IG admin team stating they will forward suggestions. Do they? I've never received any feedback on anything I've proposed, although I think all of the things I've suggested are realistic and not difficult to do.

I think it would be really useful if there could be a suggestion database of some sort, which could be populated by a proposer, and then voted on by other users of the site.  If enough votes are cast, then IG could have a serious look at it, perhaps consulting with the proposer on how they want it to look.   The spreadsheet could then be updated with IG's comments  ie whether and when it will be implemented, or if not a short reason why it can't.

What do you think?  

 

 

 

[ArvinIG]

14 hours ago, BigDeal said:

 

There are numerous, and quite regular requests from users of IG services for improvements / feature inclusions etc...and rightly so. After all it's the customer who should know what the want best of all,   but I wonder how many actually get appraised? 

I have been a client of IG since 2003 and have made many suggestions over the years.  How many do I think have been implemented?  Maybe one.   

Now I appreciate that a business is not going to change something when only one individual wants that, but there are many responses from the IG admin team stating they will forward suggestions. Do they? I've never received any feedback on anything I've proposed, although I think all of the things I've suggested are realistic and not difficult to do.

I think it would be really useful if there could be a suggestion database of some sort, which could be populated by a proposer, and then voted on by other users of the site.  If enough votes are cast, then IG could have a serious look at it, perhaps consulting with the proposer on how they want it to look.   The spreadsheet could then be updated with IG's comments  ie whether and when it will be implemented, or if not a short reason why it can't.

What do you think?  

 

 

 

Hi @BigDeal,

Thank you for your suggestion, we are forwarding all the feedback and suggestions on a daily basis to the relevant department to improve our customers experience. Some of the projects we are working on take a lot of time before they can go live. 
It is a good idea to have a space for the client to share their thoughts on how to improve the platform because your are the end users. 
We do have this forum available https://community.ig.com/forums/forum/14-feedback-and-suggestions/ to share your ideas. 
The poll idea is something we are thinking about.

Thank you - Arvin