Alerts going missing?

[MFetts]

Anyone know why Alerts disappear (without their conditions being met)?

Do they have an expiry?

[Maxter]

I have the same issue, never been resolved.. especially on mobile app

[Thinker]

I have had a problem with my alerts not popping ul recently when they have been "activated" . I get an email, but not the usual pop up in the trading platform. I use the old Platform

[ArvinIG]

On 04/08/2021 at 06:02, MFetts said:

Anyone know why Alerts disappear (without their conditions being met)?

Do they have an expiry?

 

12 hours ago, Maxter said:

I have the same issue, never been resolved.. especially on mobile app

 

10 hours ago, Thinker said:

I have had a problem with my alerts not popping ul recently when they have been "activated" . I get an email, but not the usual pop up in the trading platform. I use the old Platform

Hi all,

Could you please check in My IG > Settings > Prices & dealing alerts:

You can check if the alerts are correctly set up on that screen. If you have set up your alerts on a mobile app you might need to setup the alerts on the web platform as they won't carry over.  We are working on syncing both alerts across.

All the best - Arvin

[forexfactory]

Is the a alert with a sound function?

[MongiIG]

3 hours ago, forexfactory said:

Is the a alert with a sound function?

Hi @forexfactory, yes there is a sound function for alerts. When you login on your My IG trading platform, select settings, under platform settings you will see alert sound effect, you can switch it on there. Please kindly see below highlighted in yellow.

 

All the best - MongiIG

[Matt_Elener]

This issue seems to be occurring again.

All my alerts have disappeared and when re-adding they also do not show.

Is there a bug/issue

[KoketsoIG]

2 minutes ago, Matt_Elener said:

This issue seems to be occurring again.

All my alerts have disappeared and when re-adding they also do not show.

Is there a bug/issue

Hi @Matt_Elener,

Thank you for your question.

Apologies for any inconvenience caused. 

Please note that there is currently an ongoing issue which our IT ops team is investigating. Thank you for understanding.

All the best,

KoketsoIG

[delhuse]

Yep, same problem, all alerts disappeared this morning, then half reappeared and now gone again........

 

[mohammed]

Same Issue also. All my alerts have disappeared

[KoketsoIG]

Dear @delhuse and @mohammed,

Thank you for reaching out! Our IT ops team has confirmed that the issue has been resolved. Can you please confirm that you can now see all your alerts?

Thanks,

KoketsoIG

[delhuse]

On 24/01/2024 at 07:34, KoketsoIG said:

Dear @delhuse and @mohammed,

Thank you for reaching out! Our IT ops team has confirmed that the issue has been resolved. Can you please confirm that you can now see all your alerts?

Thanks,

KoketsoIG

yes mine are back

[KoketsoIG]

15 hours ago, delhuse said:

yes mine are back

Hi @delhuse,

Thank you for letting us know that the issue was resolved last month. We're glad to hear that the alerts are still working. Your feedback is valuable to us!

Thanks,

KoketsoIG