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Platform not working


Robhalo

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42 minutes ago, Robhalo said:

Platform not updating prices unless refresh is hit manually.

Account details at the top are blank instead of showing value,  p&l etc.

Live chat not responding

Same issue on phone app also

Hi @Robhalo

We have noticed an issue that is linked to a particular ISP. It is recommended that you connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to us at helpdesk.uk@ig.com
 
Regards
MongiIG
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48 minutes ago, Robhalo said:

Platform not updating prices unless refresh is hit manually.

Account details at the top are blank instead of showing value,  p&l etc.

Live chat not responding

Same issue on phone app also

I'm having the same issues mate, since 2am, my ISP is SKY what's yours?

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2 minutes ago, HommaMuneisa said:

I'm having the same issues mate, since 2am, my ISP is SKY what's yours?

Hi @HommaMuneisa

The IT team have noticed an issue with clients using SKY as their internet service provider. Would that be the case? They suggested to try to connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to helpdesk.uk@ig.com
 
Thank you - MongiIG
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