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Platform not working


Robhalo

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42 minutes ago, Robhalo said:

Platform not updating prices unless refresh is hit manually.

Account details at the top are blank instead of showing value,  p&l etc.

Live chat not responding

Same issue on phone app also

Hi @Robhalo

We have noticed an issue that is linked to a particular ISP. It is recommended that you connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to us at helpdesk.uk@ig.com
 
Regards
MongiIG
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2 minutes ago, HommaMuneisa said:

I'm having the same issues mate, since 2am, my ISP is SKY what's yours?

Hi @HommaMuneisa

The IT team have noticed an issue with clients using SKY as their internet service provider. Would that be the case? They suggested to try to connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to helpdesk.uk@ig.com
 
Thank you - MongiIG
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    • Hi KoketsoIG, Thank you for the clarification on that. Cheers
    • Dear @millennium_falcon, Hey there! Thank you for reaching out. Just a heads-up, you can only have one API key for each environment, either live or demo. No third API key can be created.  Thanks, KoketsoIG
    • To clarify my understanding. From my Usecase, I have three separate programs all operating interdependently from one another. A program to subscribe to tic data on a number of Epics via the LightStream API, another to grab historic on a number of Epics via the REST API, and finally another to manage positions via the REST API. I need to do this on my demo account initially to get API code stabilized. The IG website specifically says that I need separate API key for each distinct program connecting to IG over REST or LightStream. So in my understanding it looks like I need three API keys all for the demo account. Am I missing something or have I misunderstood how to use these API keys? I am aware of the API request limits and this is why I assumed you need a key per program. Currently I have one API key for the demo account and cannot seem to add more keys to the demo account? I have looked at the FAQ and cannot see an answer for my query.
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