Platform not working

[Robhalo]

Platform not updating prices unless refresh is hit manually.

Account details at the top are blank instead of showing value,  p&l etc.

Live chat not responding

Same issue on phone app also

[MongiIG]

42 minutes ago, Robhalo said:

Platform not updating prices unless refresh is hit manually.

Account details at the top are blank instead of showing value,  p&l etc.

Live chat not responding

Same issue on phone app also

Hi @Robhalo

We have noticed an issue that is linked to a particular ISP. It is recommended that you connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to us at helpdesk.uk@ig.com

 

Regards

MongiIG

[SoldierTrading]

48 minutes ago, Robhalo said:

Platform not updating prices unless refresh is hit manually.

Account details at the top are blank instead of showing value,  p&l etc.

Live chat not responding

Same issue on phone app also

I'm having the same issues mate, since 2am, my ISP is SKY what's yours?

[MongiIG]

2 minutes ago, HommaMuneisa said:

I'm having the same issues mate, since 2am, my ISP is SKY what's yours?

Hi @HommaMuneisa

The IT team have noticed an issue with clients using SKY as their internet service provider. Would that be the case? They suggested to try to connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to helpdesk.uk@ig.com

 

Thank you - MongiIG

[MongiIG]

You can make use and always check on IG Status

 

 

All the best - MongiIG