Suspension of Account

[KHYEOH]

Hi, i would like to check, of late there was request from trading services asking for document for KYC. I have given my driving licence and utility bills as a proof. unfortunately, the team (easily 4 staff) have tried to pick bones in eggs by picking up some minor word in my mailing add ress that resulted in suspension in my activities for weeks.

Can i check how should i go about it as i tried my very best to cooperate and now literally i sent at least 5 emails a day to expedite their process.

What more can i do?

[ArvinIG]

7 hours ago, KHYEOH said:

Hi, i would like to check, of late there was request from trading services asking for document for KYC. I have given my driving licence and utility bills as a proof. unfortunately, the team (easily 4 staff) have tried to pick bones in eggs by picking up some minor word in my mailing add ress that resulted in suspension in my activities for weeks.

Can i check how should i go about it as i tried my very best to cooperate and now literally i sent at least 5 emails a day to expedite their process.

What more can i do?

Hi @KHYEOH,

KYC checks are dependent on local regulators. IG must conduct KYC checks for due diligence. Unfortunately, until the team comes back to you there is not much that can be done. They will need details to match as part of what is acceptable according to the policies in place.

You can try to reach out to the helpdesk but they won't be able to do the check for you.

All the best - Arvin