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Can't run IG ProRealTime with M1 processor


Guest Rokas

Question

Am I the only one for whom the platform does not work? I have installed IG ProRealTime program from IG website and when I'm launching it. Appears an error "error. message" and on the button "error.button". Maybe someone have run into this problem as well and knows how to fix it? I'm using Macbook Pro with M1 chip.

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33 minutes ago, Guest Rokas said:

Am I the only one for whom the platform does not work? I have installed IG ProRealTime program from IG website and when I'm launching it. Appears an error "error. message" and on the button "error.button". Maybe someone have run into this problem as well and knows how to fix it? I'm using Macbook Pro with M1 chip.

Hi Rokas,

Thanks for query. 

You can also reach out to our IT team. You can contact them by emailing helpdesk.uk@ig.com or by calling 0800 409 6789 / +44 (0)20 7896 0079. 

All the best 

Anda

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14 hours ago, Guest Rokas said:

Am I the only one for whom the platform does not work? I have installed IG ProRealTime program from IG website and when I'm launching it. Appears an error "error. message" and on the button "error.button". Maybe someone have run into this problem as well and knows how to fix it? I'm using Macbook Pro with M1 chip.

Hi Rokas,  I have PRT installed on my Macbook Air M1, I don't use it to trade from but the software launches fine on my device.  I have also just recently updated the OS to the new Monterey 12.0.1, but it worked on the previous version.  

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