Positions deleted by IG without any info

[eastside]

Why is IG silently deleting my positions without informing this has happened second time this month. Own up to if you blunder your products or dont offer to customers at all.

 

[ArvinIG]

35 minutes ago, eastside said:

Hi Arvin,

I entered that particular trade at around 14:00 hours, I believe the market was online from 12pm or maybe earlier than that. What astounds me is it was done under the table kind of way. I have notifications set up if any positions are modified either automatically or manually. I got no information whatsoever. 

You talk conveniently about IG protecting itself, we the customers are also trying to protect our positions and if you are allowing a worthless market to be traded upon with no checks and diligence before going online and later pulling the rug out, I am afraid there can be only very little confidence in IG.

 

Hi @eastside,

Thank you for your message. I definitely understand your point. I have limited information on my end. 
Please reach out to helpdesk.uk@ig.com or use our live chat feature for further assistance on your positions.
The helpdesk will be able to investigate and provide you with further information on your positions. It could be linked to something else as I don't have all your account details on my end. But I can confirm that Oil Weekly had a pricing issue as mentioned above.

Thank you - Arvin

[ArvinIG]

On 28/12/2021 at 03:25, eastside said:

Why is IG silently deleting my positions without informing this has happened second time this month. Own up to if you blunder your products or dont offer to customers at all.

 

Hi @eastside,

Thank you for your message. There was an issue with the pricing of this market: Palpably wrong price

The issue was with the model whereby there was 0% vol. IG  protects itself against such rare occurrences.

Please reach out to helpdesk.uk@ig.com or use our live chat feature for further assistance on your positions.

All the best - Arvin

[eastside]

Hi Arvin,

I entered that particular trade at around 14:00 hours, I believe the market was online from 12pm or maybe earlier than that. What astounds me is it was done under the table kind of way. I have notifications set up if any positions are modified either automatically or manually. I got no information whatsoever. 

You talk conveniently about IG protecting itself, we the customers are also trying to protect our positions and if you are allowing a worthless market to be traded upon with no checks and diligence before going online and later pulling the rug out, I am afraid there can be only very little confidence in IG.