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Android errors

Guest Geoffreysmith47


3 answers to this question

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Hi , thanks for the post and sorry to hear you're having issues with the Android app.


Sounds like the oldest remedy in the book, but have you tried completely deleting the app from your device and then downloading it again from the Play store?  Sometimes the automatic updates do not go through properly, so deleting and reinstalling will completely refresh and sync it, and won't lose any of your data.


If you're still having trouble, and are on a strong WiFi or 4G connection, please don't hesitate to call our technical desk on 0207 633 5510, or email them at helpdesk.uk@ig.com.


Hope we can help!


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