Notification pop up and bleep not working in Live account

[AJTT101]

Hi all - i always have the notifications on so that i can hear a bleep with an order opens or closes - it also pops up in a little box in the top right hand side of the screen.  Today however the notifications had stopped dispite me not changing any settings - after much time spent going through the settings to check everything we managed to get the notifications to work on the Demo account but still not on my live account.  I did an online chat with IG and was told everything was working fine their end.  Can anyone throw any light on what might have happened - everything is switched on to confirm notifications should be appearing.  I have tried logging in on 4 different computers and i'm getting the same on all of them.  Very frustrating as i rely on the bleep to alert me when a trade has triggered or closed.

Appreciate any input

regards

AJ

 

 

 

[ArvinIG]

6 hours ago, AJTT101 said:

Hi all - i always have the notifications on so that i can hear a bleep with an order opens or closes - it also pops up in a little box in the top right hand side of the screen.  Today however the notifications had stopped dispite me not changing any settings - after much time spent going through the settings to check everything we managed to get the notifications to work on the Demo account but still not on my live account.  I did an online chat with IG and was told everything was working fine their end.  Can anyone throw any light on what might have happened - everything is switched on to confirm notifications should be appearing.  I have tried logging in on 4 different computers and i'm getting the same on all of them.  Very frustrating as i rely on the bleep to alert me when a trade has triggered or closed.

Appreciate any input

regards

AJ

 

 

 

Hi @AJTT101,

You can customise your price and dealing alerts on My IG > Settings > Price and dealing alert:


I hope that it helps

All the best - Arvin

[AJTT101]

Thanks Arvin - however I have done that and everything is checked, but still not working.  I thought it was my speakers but no - i have tried on several other laptops and it still doesn't work - only on demo account.  It was working fine last week.  As i do my trading around other things i rely on hearing the bleeps to check out what is happening and it is frustrating it's stopped working.  Thanks for your reply though 🙂

[AndaIG]

Hi @AJTT101, Thanks for the feedback. Our IT team is aware of the issue and is working on fixing it. The ticket raised for reference purposes is INC0621411. All the best, Anda

[testing]

i encountered the same problem too 2 days ago, the notification pop up but no bleep sound on the desktop and iphone. In fact it ever happened sometime back, it took a week plus to have the bleep sound again after i feedback, but only on my iphone and not the desktop and ipad. Hope the IT team can solve it asap, thanks