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IG New account creation - Technical Issue.


tokeeffe

Question

Evening,

On attempting to create a new live account, using the 'Add a live account' button, I get a blank popup. A loading icon, (spinner) appears before the attached screen. I'm using Chrome. 

live_account.PNG

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7 hours ago, tokeeffe said:

Evening,

On attempting to create a new live account, using the 'Add a live account' button, I get a blank popup. A loading icon, (spinner) appears before the attached screen. I'm using Chrome. 

live_account.PNG

Hi @tokeeffe,

Thank you for your post. Could you please try to delete your cookies and empty your cache? I might help the page to load properly. 
Have you try another browser?

Thank you - Arvin

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Hi Arvin,

Did the above and it is still not working. Moreover, I had a quick look in the developer console in Chrome and I can see some HTTP 403 errors, and some .js errors, see below. On logging back into the Community, I had to create a new account also. I tried to create the live account in Edge, and I got the screen I attached in my opening post.

live_account_errors.PNG

Edited by tokeeffe2022
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5 hours ago, tokeeffe2022 said:

Hi Arvin,

Did the above and it is still not working. Moreover, I had a quick look in the developer console in Chrome and I can see some HTTP 403 errors, and some .js errors, see below. On logging back into the Community, I had to create a new account also. I tried to create the live account in Edge, and I got the screen I attached in my opening post.

live_account_errors.PNG

Hi @tokeeffe2022,

Thank you for sharing I will share with the IT team to investigate. 

Thank you - Arvin

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4 hours ago, tokeeffe2022 said:

Hi, just wondering if you have any update on this issue? Is there any other way I can create a live account?

Hi @tokeeffe2022,

There is an application opened under @tokeeffe. You should be able to login with this email and continue your application. You can follow up on this application by reaching out to newaccountenquiries.uk@ig.com.

The IT ticket number is: INC0643717 for your reference.

Thank you - Arvin

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On 30/06/2022 at 03:29, tokeeffe said:

Evening,

On attempting to create a new live account, using the 'Add a live account' button, I get a blank popup. A loading icon, (spinner) appears before the attached screen. I'm using Chrome. 

live_account.PNG

Hi @tokeeffe,

The IT team said that it should be fixed. Could you please try again and advise if it is working for you?

Thank you - Arvin

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