Jump to content
  • 0

IG platform is still not fixed and locking me out for 50 mins unable to trade, lost so much money!


Someuser

Question

I have contacted IG about this ongoing issue via email, have not heard back, it's been 5 weeks. 

Mobile platform:

The prices stop updating, account balances disappear, happened 3 times, for about 30-50 mins, around 13:30 to 15:30 uk time. 

 

During this time, markets were open and my trades exposed. Lost gains and unable to close positions resulting in massive losses. 

 

IG have failed to provide satisfactory service. I wish no longer to trade with this company and ask that money is returned.

 

Link to comment

7 answers to this question

Recommended Posts

  • 0
15 minutes ago, Someuser said:

I have contacted IG about this ongoing issue via email, have not heard back, it's been 5 weeks. 

Mobile platform:

The prices stop updating, account balances disappear, happened 3 times, for about 30-50 mins, around 13:30 to 15:30 uk time. 

 

During this time, markets were open and my trades exposed. Lost gains and unable to close positions resulting in massive losses. 

 

IG have failed to provide satisfactory service. I wish no longer to trade with this company and ask that money is returned.

 

Hi @Someuser,

Thank you for our post. We are sorry to hear that you had some difficulties trading on the Mobile platform. 
Please send all the details and screenshots (if available) to helpdesk.uk@ig.com.

Our team will be able to investigate and come back to you accordingly.

Thank you - Arvin

Link to comment
  • 0
Just now, ArvinIG said:

Hi @Someuser,

Thank you for our post. We are sorry to hear that you had some difficulties trading on the Mobile platform. 
Please send all the details and screenshots (if available) to helpdesk.uk@ig.com.

Our team will be able to investigate and come back to you accordingly.

Thank you - Arvin

Thank you for your reply, as i have mentioned in my past, i already emailed 2x 5 weeks ago, i have not had a response from your team.

Link to comment
  • 0
2 hours ago, Someuser said:

Thank you for your reply, as i have mentioned in my past, i already emailed 2x 5 weeks ago, i have not had a response from your team.

Hi @Someuser,

It seems that a team member responded to your query on the 24th of August to your registered email address.

If you need further assistance you will need to reach out to helpdesk.uk@ig.com as they will be able to investigate further.

Thanks again - Arvin

Link to comment
  • 0
3 minutes ago, ArvinIG said:

Hi @Someuser,

It seems that a team member responded to your query on the 24th of August to your registered email address.

If you need further assistance you will need to reach out to helpdesk.uk@ig.com as they will be able to investigate further.

Thanks again - Arvin

I have just checked my email (and junk) i have not received any replies. Please can you forward again? I have been checking every day since 20 August, the day i emailed IG.

Thank you.

Link to comment
  • 0
43 minutes ago, ArvinIG said:

Hi @Someuser,

I will try to get it sent again shortly.

Thanks - Arvin

I have received your email just now, i have reviewed it. I my respectfully disagree with the response provided as it fails to address ALL my described platform issues. 

I have emailed in my response with video of the platform locking me out for 50 mins, which i was able to get on screen record. This video shows and demonstrates the exact problem that has now occured 4 times.

 

2 times it led to loosing potential gains as i couldnt close the positions in green which i wil locked out.

3rd time bot allowing me to close my position sooner leading to massive losses due to price dip.

The second email i sent on 1 Sept, (while i waited for the response from the first email of 20 Aug), has not been responded to also. Can you please check this?

Thank you.

Link to comment
  • 0
13 minutes ago, Someuser said:

I have received your email just now, i have reviewed it. I my respectfully disagree with the response provided as it fails to address ALL my described platform issues. 

I have emailed in my response with video of the platform locking me out for 50 mins, which i was able to get on screen record. This video shows and demonstrates the exact problem that has now occured 4 times.

 

2 times it led to loosing potential gains as i couldnt close the positions in green which i wil locked out.

3rd time bot allowing me to close my position sooner leading to massive losses due to price dip.

The second email i sent on 1 Sept, (while i waited for the response from the first email of 20 Aug), has not been responded to also. Can you please check this?

Thank you.

Hi @Someuser,

Thank you for your response.


Unfortunately there isn't much that can be done on the IG Community, this type of queries are dealt by the IG Helpdesk and the Dealing desk.

I would recommend to either email helpdesk.uk@ig.com or call 0800 409 6789 for a resolution.

Thank you - Arvin

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • after last weeks sell off'  a chart showing price in a possible discount & at a previous level of interest 
    • Solana ($SOL) is facing a challenging period in the market, with its price dropping to $130.56 USD. Here’s a closer look at what’s happening and what might be next for SOL. Recent Price Decline 15.17% Drop in a Month: Over the past month, Solana coin has fallen by 15.17%. This decline reflects the broader market’s pressure on the cryptocurrency. 8.5% Weekly Fall: Just this week, Solana saw an 8.5% drop, a sign that bears are firmly in control. Despite attempts to maintain a bullish outlook, the market seems to have different plans. Critical Support Levels Breakdown of $134 Support: Recently, SOL broke through the $134 support level, raising concerns that further declines could be on the way. Key Support at $122: The $122 level is now under the spotlight. This price point has been tested six times, and many whales view it as crucial. A break below this could push SOL towards $90. But if this support holds, it might set the stage for a bullish turnaround. $100 Support: While the $100 support level is still a bit distant, it’s essential to watch if the current bearish momentum continues. Revisiting this level could spell trouble for Solana. Changing Market Sentiment Shift to Bearish: The overall sentiment around Solana is slowly turning bearish. Since March, SOL has struggled to make new highs, and the current price action suggests that new lows could be coming. Potential Bullish Outcome: However, some analysts believe that if Solana manages to stay above $122 throughout 2024 and 2025, it could be incredibly bullish for the future, possibly leading to significant gains in 2025. Upcoming Breakpoint Event Historical Price Surges: There’s a potential catalyst on the horizon. Historically, Solana has seen price surges two weeks before its annual Breakpoint event. In previous years, SOL surged by 35% in 2021 and 2022, and by 60% in 2023. 2024 Event: With 16 days left until the 2024 Breakpoint event, could we see another rally? Only time will tell. The Importance of $122 Support As Solana approaches the $122 support level, all eyes are on whether it will hold. A break below could lead to further declines, while maintaining this support could bring back some bullish momentum. As always, stay informed, and remember the old adage in crypto: "buy the rumor, sell the news." Keep watching the charts as we near the 2024 Breakpoint event.  
    • One of the prominent cryptocurrency exchange, has maintained its commitment to user security through its Protection Fund. This self-insured fund, designed to safeguard user assets against potential threats such as hacks, fraud, and market volatility, has shown remarkable stability and growth. The fund has consistently maintained a value above $390 million, surpassing Bitget's initial commitment of $300 million. The exchange ability to continues to maintain a reserve ratio well above 150%, indicating a strong buffer against potential risks. The fund's value has shown correlation with Bitcoin's price movements, demonstrating its responsiveness to market conditions. Over the observed period, the fund's value peaked at $424.8 million and reached a low of $350.7 million, showcasing its ability to withstand market volatility while maintaining a substantial baseline. In February, the fund reached an all-time high valuation of over $543 million, coinciding with broader market uptrends. The Protection Fund's portfolio includes high-liquidity cryptocurrencies such as BTC, USDT, and USDC, which contributes to its stability and liquidity. This diversification strategy aims to mitigate risks associated with external market factors. Bitget's approach of self-funding and internally managing the Protection Fund allows for potentially quicker response times in critical situations, as it operates independently of external regulations and approvals. As the cryptocurrency market continues to evolve, the performance and management of such security measures will likely remain a point of interest for both users and industry observers.
×
×
  • Create New...
us