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Push Notifications


ajhill

Question

I'm finding it impossible to get push notifications to work.  I'm trying to set alerts on price levels to push a notification to my mobile phone.  I have the push settings set to yes for both email and phone.  I get the email notification but never a push to mobile.

Mobile app settings allows notifications for everything. mobile app version 3.94. Mobile is Samsung S22 android and is up to date.  IG settings has my correct mobile number.

Can anyone give me some help and advice please

thanks, 

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On 10/02/2023 at 16:36, ajhill said:

I'm finding it impossible to get push notifications to work.  I'm trying to set alerts on price levels to push a notification to my mobile phone.  I have the push settings set to yes for both email and phone.  I get the email notification but never a push to mobile.

Mobile app settings allows notifications for everything. mobile app version 3.94. Mobile is Samsung S22 android and is up to date.  IG settings has my correct mobile number.

Can anyone give me some help and advice please

thanks, 

Hi @ajhill

Thanks for reaching out. We are aware of this issue and is currently been fixed.

Please try the following steps to temporarily workaround the issue and it should temporarily help. First uninstall the app then:
1. Open Settings in Android app
2. Disable "Alerts" option
3. Wait for 10 seconds
4. Enable "Alerts" option

 

I hope this helps

All the best - MongiIG

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