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Bug in latest PRT update


Tancredi

Question

I am using PRT v.10.3 and, following today's update, Candlesticks no longer retain definition when a chart is zoomed out.  I can't find a way to alter this from within the platform.

A daily chart needs to be zoomed In by 5 clicks from maximum view to produce a usable chart (illustration 1).  One click less (illustration 2) and the candles become so faint that they all but disappear.

The same problem occurred when the previous update was rolled out.

I'd be grateful if someone from PRT could implement a fix because, as things stand, the charts are unusable. 

Cu 1.jpg

Cu 2.jpg

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21 hours ago, Tancredi said:

I am using PRT v.10.3 and, following today's update, Candlesticks no longer retain definition when a chart is zoomed out.  I can't find a way to alter this from within the platform.

A daily chart needs to be zoomed In by 5 clicks from maximum view to produce a usable chart (illustration 1).  One click less (illustration 2) and the candles become so faint that they all but disappear.

The same problem occurred when the previous update was rolled out.

I'd be grateful if someone from PRT could implement a fix because, as things stand, the charts are unusable. 

Cu 1.jpg

Cu 2.jpg

Hi @Tancredi

Thanks for reaching out.

Please send a technical report:

1. Locate the main toolbar in PRT:

This is always the first icon in the Windows taskbar

2. Click Help > Help Center
3. Choose 'I'm having a technical problem'
4. Choose relevant option
5. Fill in all fields and give as much detail as possible
6. Send report

 

All the best - MongiIG

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Hi MongiIG -

Thanks for your reply.  The Help Centre was actually my first thought so I sent a report before I posted here.

I should clarify that the problem occurs in  v.11 whereas the charts as they appear in v.10.3 are fine, which is why I use v.10.3.  But if PRT can display data adequately in one version of the platform I don't see why they can't do the same in what is supposed to be an improved version of it.  It's a really naff way to chart price data.  What are your thoughts?  Wouldn't IG have a vested interest in getting this fixed?  Maybe do a bit of advocacy on clients' behalf?

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