Tancredi

Thanks again. I see that only one futures month seems to be available (at least for Wall Street and Nasdaq). Is that the usual situation? Also, is there a way to open a ticket to close an existing trade rather than having to use the "Close" button on the "Positions" tab? In the old platform all that was needed was a right click on the held instrument to get a menu of options and I found the tear-off ticket very useful. I suppose I could add a screen dedicated to the platform but I'm hoping there's a simpler way and that I just haven't found it yet.

Thank you very much. I've been using the old platform until last month and I'm just finding my way around on the new platform. One thing I really miss is the ability to open a ticket in a new window to both open and close a trade. I find I have to go back to the platform itself to access the ticket to close. Is there another way perhaps that I'm missing? Also, now that you've told me how to find it, it seems that the futures ticket is only accessible via the IG chart window. Is it possible to get a "tear-off" ticket by itself for a futures trade?

Hi - Anyone know how to access an index futures ticket on the new platform? (E.g. Nasdaq Mar 24.) Thanks.

Hi @shaggy99 - I totally agree with you. PRT 10.3 is what I still use. You can get back to 10.3 by clicking the "previous versions" part of the button instead of simply clicking through to v12. It seems you need to keep the old launch app installed as the new one does not seem to be backward compatible. For now we are still being offered both previous versions but I see no advantage in going to v11 because candles fade to near invisibility when the chart is zoomed out past a couple of clicks. This makes a historical chart useless. So I'm not surprised that v12 is a complete shambles. If anyone from IG reads this, could you please take some time to interact with this thread with a view to making the charting better, possibly by finding a better alternative to IG charts than PRT? IT-Finance (PRT charts) seem to be getting worse with each new version of their platform.

Thank you.

Hi MongiIG - Thanks for your reply. The Help Centre was actually my first thought so I sent a report before I posted here. I should clarify that the problem occurs in v.11 whereas the charts as they appear in v.10.3 are fine, which is why I use v.10.3. But if PRT can display data adequately in one version of the platform I don't see why they can't do the same in what is supposed to be an improved version of it. It's a really naff way to chart price data. What are your thoughts? Wouldn't IG have a vested interest in getting this fixed? Maybe do a bit of advocacy on clients' behalf?

I am using PRT v.10.3 and, following today's update, Candlesticks no longer retain definition when a chart is zoomed out. I can't find a way to alter this from within the platform. A daily chart needs to be zoomed In by 5 clicks from maximum view to produce a usable chart (illustration 1). One click less (illustration 2) and the candles become so faint that they all but disappear. The same problem occurred when the previous update was rolled out. I'd be grateful if someone from PRT could implement a fix because, as things stand, the charts are unusable.

I think I have the same problem if, by "push notifications", you mean that a ticket with a summary of the deal used to appear on top of the chart windows (using ProRealTime) as soon as the position was initiated. I'd like to know how to get this feature back.

Good luck! What I'm interested in is the detailed reasons for why IG will find this impossible. That may remove at least some of the opacity from this instrument.

I guess that's also why they haven't been able to address the suggestions I've made here. To do so would mean their being forced to address in public what they hoped might remain tacit. But I really don't think IG's customers' want that approach. I think they want either evidence of a robust rejection of the grounds given by the ESMA for their changes or, simply, a statement acknowledging the difficulty they now face in democratising trading. PS here's the content of the email I received on 20/9/18: "We have made some changes to our new knock-out product. On all new knock-out trades, the knock-out level you select will have to be further away from the current market price than was previously the case. "We apologise for any inconvenience caused. "

I'm hoping that someone will see the merit of what I'm suggesting so that it can figure in the process.

To save unnecessary confusion I think it would be simpler for the user to have one ticket with either a "show more" option (forgive play on words) or just an always-on alternative view giving the KO position in points of the underlying rather than just points of the KO risk. I can already simulate that, PandaFace, by reducing the browser window set to show the "Positions" tab. What I'd like to see is a tear-off ticket from which I can close an open trade. By the way, once I was into my KO trade I found both "stop" and "limit" buttons became available to me from the "Positions" tab and I closed my position overnight on a limit order.

What I'm trying to say is this, Caseynotes: It doesn't matter how the instrument is actually derived, or even how it actually performs, but rather how the consequences of being in the trade are displayed numerically. So, if, for example, an opening level of, say, 100 were to be the case for a KO trade, and the level of the underlying was, at that point, say 1000, then, rather than have running p/l displayed only with reference to the KO level, let's have it displayed also with respect to the underlying. In that way a tear-off ticket can be displayed alongside the price chart and trade-relevant calculations can be made without a lot of mental gymnastics needed to relate the ticket to the chart.

What I'm trying to say is this, Caseynotes: It doesn't matter how the instrument is actually derived, or even how it actually performs, but rather how the consequences of being in the trade are displayed numerically. So, if, for example, an opening level of, say, 100 were to be the case for a KO trade, and the level of the underlying was, at that point, say 1000, then, rather than have running p/l displayed only with reference to the KO level, let's have it displayed also with respect to the underlying. In that way a tear-off ticket can be displayed alongside the price chart and trade-relevant calculations can be made without a lot of mental gymnastics needed to relate the ticket to the chart.

As there's been no further activity on this thread since my post on 14/9, and as I've had time to think about the problem a bit more, I wonder if the lack of KO "tickets to close" might be to do with the difference in risk associated with a long trade wrt a short trade. If that is the case, might it not be possible to engineer a ticket which has a graphic to show nett-off plus or minus? Sometimes the close would be augmented and sometimes reduced, depending on which side of the market carried greater risk. Or am I just missing the point again (as usual)?