Jump to content
  • 0

IG's service


Guest Zero

Question

After the treatment I received today from IG I am considering closing my account.  TOTALLY PATHETIC.  Absolutely rubbish.  I am not happy and will make that known seeing as "nothing" can be done for me. 

Link to comment

12 answers to this question

Recommended Posts

Hey ,

 

I've moved your post here, as I feel it’s a bit more appropriate to this board and not relevant to the trade of the month competition.

 

I appreciate your frustration with the situation that happened on your account recently, and understand that you’ve already discussed this with several of our staff directly. If our Trading Services department haven’t been able to provide a satisfactory resolution to you then we do have a formal process that you can choose to pursue in order to escalate the issue further. Full details of this can be found at the following link:

 

https://www.ig.com/au/complaints

 

Let me know if there is anything I can do to help.

 

Cheers,

 

Luke

Link to comment

, 

 

Thanks for your post Luke and for taking my "issue" to heart.

 

I guess it would be nice to get other points of view on what happened so as to give me a different perspective, and hope I am not being unrealistic in my expectations.  Yet out of respect for IG and for my broker here in Aus. I'll keep this to private discussions - yet as you (hopefully) know and others on the forum - I am a big supporter of IG.  So my post yesterday gives you some idea of my feeling. 

 

I put it in trade of the month as the trade connected to my issue was on my mind as a good trade pre-and post the drama.  Sorry if I was taking liberty of the forum. 

 

Thanks again, cheers. 

 

 

Link to comment

To add some context - IG have always been excellent in their service - and Luke's response to my post and in general this forum gives an indication how strongly IG value their clients and their reputation of having a high level of service.

 

However, if I can suggest an important point to consider: My issue is coming from a trader's perspective and this may be lost or forgotten from the "other side" (ie. dealing desk: it is a little annoying that the brokers have to be a buffer between frustrated clients and a mysterious and almost beyond reproach dealing desk.).  As a trader, my issue warranted the response I made yesterday (obviously too after a seriously heated day of trading) - and I still can't accept IG's position or answer rationally, even though I have accepted it.

 

But - as a trader I live off the markets.  I wear all my mistakes, and a lot of the time random weird events outside my control that cost me (internet failure for example).  As well, I pay my broker before I get paid.  Fine - I am happy doing this - yet when contacting a dealing desk, who are taking little if no risk, get paid at the end of the week regardless (how much I don't know but I am assuming a lot), and seem to have an out for any "mistake" they make with reasons that are often unhelpful or just don't make sense - it doesn't help.  It is not necessarily the money - I can make that back.  But it is a trading psychology and a broker-client relationship that is more important and maybe unrealised unless you actually trade.  I am depending/relying on and trusting you/IG - not fighting against you.  

 

So if anything, or if I can make a suggestion, it would be perhaps helpful for IG to consider this.  Maybe get all your brokers or dealers to earn their salary for a month by trading?   That would be interesting and could only be useful to them?

 

But thanks again Luke/IG. 

 

Link to comment

Zero I obviously don't know the context of your issue.

I just want to mention that I have had issues resolved in a satisfactory manner however it did take some time.

Rather than argue with the dealers I found management were willing to get invoved and this is where a compromise was reached.

 

I hope this helps.

 

Cheers,

 

JB.

Link to comment

  Thanks mate.  I should have done what you suggested but I guess I am doing it here.  I don't have time for this and guess I expect to be treated differently.

At the end of the day my relationship with IG has been negatively impacted, despite me trying to de-escalate it and just get it out of the way.  I still don't feel the dealing desk appreciates this. 

I am not going to be vindictive, but it has had an impact that will last.

 

 

 

Link to comment

Hey Zero,

 

I'm sorry to hear that you feel our service hasn't met the high standard we set for ourselves. Don't feel you're taking liberties with the Community, it's a place for honest and open debate and I know  has just moved the post to ensure the Trade of the Month thread remains on topic. 

 

If you do feel your issue hasn't been dealt with correctly or fairly, do let our helpdesk know in writing and they can take another look.

 

Cheers,

Dan

Link to comment

Thanks  Dan,

 

While I have moved on, it is probably a better time to make contact with the help desk now things are "calmer", so thanks for the suggestion.

I believe they local lads were trying, but maybe just don't get it.  For the whole thing (the issue and the response) it seemed like that anyway.  If I was to put anything in writing it would be more-so as "feedback" and not a complaint, so that might be useful to HQ. 

Anyway, appreciate your encouragent and high standards here too.  Cheers.

Link to comment

That's no problem at all . Even as you say, if it just comes in the form of feedback, this will still get taken seriously and looked into by our Trading Services team accordingly.

 

Thanks,

Dan

 

 

Link to comment

About 10mins ago got a call from "my" broker (IG of course) letting me know there are some dividends coming out of IG's ASX-index this afternoon (13.5 pts).  Just in case that would affect anything I might be doing.

 

While I can't say for sure whether it will, regardless, that service is gold !   Personalised, thoughtful (I trade often around then with binaries) and very helpful. 

I am most impressed. 

Link to comment

Another extremely high level of service from IG again this arvo.  A small glitch in the matrix perhaps - something odd happened and it could have been dividend related.  Anyway, my broker offered to honour a rejected trade without my even asking (I was on the phone to him wondering about the glitch - which seemed to fix itself in minutes).  Brilliant. 

 

Really impressed!  Thanks. 

 

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • General Statistics

    • Total Topics
      23,575
    • Total Posts
      96,895
    • Total Members
      44,147
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Dalts365
    Joined 30/11/23 08:49
  • Posts

    • that's the plan, but I see it as a slow process
    • US dollar on bearish path, USD/JPY tests support, USD/CAD eyes rebound, and AUD/USD faces overbought challenges.   Source: Bloomberg   Forex Shares United States dollar Market trend USD/CAD AUD/USD    Diego Colman | Market Analyst, New York | Publication date: Thursday 30 November 2023 06:54 USD/JPY technical analysis USD/JPY (大口) has been on a major bullish run since the beginning of the year, it has trended lower in recent days following several unsuccessful attempts at clearing overhead resistance in the 152.00 region. After the latest pullback, which has been accelerated by falling US yields, the pair has arrived at the doorsteps of an important floor near 147.25. The integrity of this technical area is vital; failure to maintain it could trigger a drop towards channel support at 146.00. On further weakness, attention shifts to 144.50. In the event of a bullish turnaround, the first obstacle that could hinder upside progress appears at 149.70. Overcoming this resistance level might prove challenging for the bulls, yet doing so could spark a rally towards 150.90, possibly followed by a retest of this year's high. USD/JPY price action chart   Source: TradingView USD/CAD technical analysis USD/CAD has also corrected lower this month, but it has started to perk up after encountering support near 1.3570-1.3555, where the 100-day simple moving average converges with a short-term rising trendline. Maintaining this floor will bring stability to the pair, and may create the right conditions for a rebound toward 1.3630. Further strength could redirect focus towards the 1.3700 handle. On the other hand, if USD/CAD resumes its descent and breaks below cluster support stretching from 1.3570 to 1.3555, we may see a drop towards the 200-day simple moving average, just above the psychological 1.3500 mark. Prices could gain a foothold in this area on a pullback, but in the event of a breakdown, a move towards 1.3400 seems very possible. USD/CAD price action chart   Source: TradingView AUD/USD technical analysis The downturn in the broader US dollar has benefited the Aussie significantly in recent weeks. For instance, AUD/USD has staged a solid rally in November, briefly touching its strongest level since early August during the overnight session. While AUD/USD retains a constructive short-term bias, solidifying confidence in the bullish outlook requires a decisive move above trendline resistance at 0.6675. Given the pair’s overbought conditions in recent days, this scenario may take some time to develop, but an abrupt and unexpected breakout could still propel the exchange rate towards the 0.6800 handle. Conversely, if upward pressure fades and sellers regain decisive control of the market, primary support rests at 0.6620/0.6600 and then 0.6580, near the 200-day simple moving average. On further weakness, we could see a retrenchment towards 0.6525. AUD/USD price action chart   Source: TradingView       This information has been prepared by IG, a trading name of IG Australia Pty Ltd. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients.
×
×
  • Create New...
us