API Search not working

[andysinclair]

Hi,

I have been using the API for several years now, it works well with my Excel Add-in: https://www.excelpricefeed.com/

However, today the search function has suddenly stopped working.

I have tried using the search function with the API companion and it also reports an error:

HTTP 502: "errorCode": "error.better-search.unavailable"

I am using the "markets?searchterm" endpoint, for example:

https://api.ig.com/gateway/deal/markets?searchTerm=us500

Is there a known issue at the moment, did something change over the weekend?

Kind Regards,

Andy,

 

[KoketsoIG]

50 minutes ago, andysinclair said:

Hi,

I have been using the API for several years now, it works well with my Excel Add-in: https://www.excelpricefeed.com/

However, today the search function has suddenly stopped working.

I have tried using the search function with the API companion and it also reports an error:

HTTP 502: "errorCode": "error.better-search.unavailable"

I am using the "markets?searchterm" endpoint, for example:

https://api.ig.com/gateway/deal/markets?searchTerm=us500

Is there a known issue at the moment, did something change over the weekend?

Kind Regards,

Andy,

 

Hi @andysinclair,

Thank you for your post.

Please note that this issue is related to an ongoing issue under investigation which is affecting the 'finder' function on the old platform. This seems to be affecting API as well. Our technical team is currently working on this and there is currently no ETA.

Apologies for any inconvenience caused.

Thanks,

KoketsoIG

[andysinclair]

Thanks for the update. Hopefully it will be fixed soon!

[Pareras13]

Still it doesn't works! The Excelpricefeed plugin search engine doesn't work for me either.

[KoketsoIG]

28 minutes ago, Pareras13 said:

Still it doesn't works! The Excelpricefeed plugin search engine doesn't work for me either.

Hi @Pareras13,

Welcome to the IG community.

Please note that this is a known issue and has been escalated to the platform engineering team.

We would like to apologise for any inconvenience caused.

Thanks,

KoketsoIG

[andysinclair]

Hi,

I have just tried to search using the API and it appears to be working again this morning.

Thanks,

Andy