Jump to content
  • 0

MT4 Lost Connection



12 answers to this question

Recommended Posts

  • 0

Getting a 'No Connection' message myself.  Tried to reload and re-login but nothing seems to be connecting up.  My MT4 platform through ETX seems to be working fine though which would suggest an issue specifically with the IG platform. 

Link to comment
  • 0

HI , Are you on MT4 and you have a connection (bottom right hand corner).


IG shuts down access to platforms for a couple of hours every Friday night around 10 pm for maintenance and updates.


Is the phone helpdesk 7 days a week? certainly should be on Sat morning, why did the cleaner even answer the phone?


The IG status page says all platforms are operational, and the new platform is giving Bitcoin prices. 

Link to comment
  • 0

Hi ,  I am a bit confused, this morning I saw an IG squawk tweet go through saying IG's indices markets were now open for weekend trading but I thought 'when did they start that, surely only the crypto markets were open on Saturday'. I checked the IG platform and it clearly stated the market for dax was closed.


Certainly now the MT4 server is up and running and feeding live prices on bitcoin but forex and indices are stopped at 9 pm Friday night as I would have expected.



Link to comment
  • 0


Hello Casey and everyone.  I am struggling a little with MT4.

I down loaded the IG MT4 and successfully set up an account.  the first account I set up was a live account (which maybe I should not have at this stage and I can seem to be able to open a MT4 Demo Account with IG.  I thought that maybe I need to open another account and at some point, I would be asked if I want a live or DEMO account but this did not happen and vuala... I now have 2 live accounts and need to remove one.  So to do what I needed to find out how I can remove the second account and open a DEMO account, I opened up a new browser at the DASHBOARD and waited .. wait  .. waited but NO LIVE chat.  I closed this platform and re opened to still wait... with no chat.  spent a LONG time on you tube to work out how I may be able to do all of this but none of them were from IG.  Many other brokers had great information ... but not IG which has me questioning IG.

1. WHY does Chat not happen whenever I want it and pops up all the time when i dont.

2. How can I remove the second account

3. How can I set up a DEMO account one the MT4 platform so I can learn to use it.

I accept it is a bit harsh asking here but is there a broker for forex that has great support not unreasonable fee's...not necessarily the cheapest..?


Thankyou in advance

Link to comment
  • 0

Hi ,  The second live account is not a big problem, the only important one is the one that you fund, the other can be deleted with a phone call or an email to the Aust IG helpdesk. For chat you need to open a new browser page and go to the IG Homepage (for IG Australia), at least that's how it works in UK.


MT4 demo is set up through MT4.  So start up MT4 and click 'File' top left corner the 'Open an Account', you should see a feed for both IG Live and IG Demo, click IG Demo then click next and follow the instructions taking note of the login number and password.

Once you have it set up with your charts save the profile so when you flick between demo and live you can load the same profile for both.

Click on the 'Navigator' icon to change between Live and Demo.


MT4 is third party not IG, so don't forget to look at the 'Help' tab on the platform. 

Let us know how you get on.





Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 02/10/22 20:33
  • Posts

    • Commodity Futures Market Summary: Elliott Wave Trading Strategies; US Gov Bonds 10 Yr Yields, US Dollar Index DXY, US Spot Gold, GDX, Silver, Copper, XLE Energy ETF, Crude Oil and Natural Gas Market Summary: The USD is expected higher in the trading sessions ahead, which in turn places pressure on any of the commodities that have been rallying over the last few sessions. I also take a look at most of the US Sector ETFs which are under a lot of bearish pressure, basically in line with the SP500 TRIAL Buy 1 Month Get 3 Months Video Chapters 00:00 US Sector ETFs 09:40 US Gov Bonds 10 Yr Yields 12:16 US Dollar Index DXY  17:40 GDX ETF /  US Spot Gold 20:02 US Spot Silver 23:19 US Copper / Lithium / Uranium / Nickel 29:36 Crude Oil. Sector XLE / XOM 32:53 Natural Gas 35:35 Thanks for supporting! Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
    • SP500 US Stock Bear Market: AMZN, AAPL, NVDA, TSLA, GOOGL, BRK.B, SQ, META, NFLX, ENPH, MSFT, BAC, JPM, GS. Elliott Wave Technical Analysis  Stock Market News: OPEC to consider oil cut of over than 1 million barrels per day Stock Market Summary Elliott Wave Count: Elliott Wave Analysis - (iii) of v) of 3 of (1) Analysis US Stocks: Tesla TSLA, Amazon AMZN, Nvidia (NVDA), Apple AAPL, Microsoft MSFT, Berkshire Hathaway (BRK/B),Block, Inc (SQ), Meta Platforms, Netflix (NFLX), Enphase (ENPH), Alphabet GOOGL. XFL Finance Sector ETF, JPMorgan JPM & Bank of America BAC, Goldman Sachs Group Inc (GS) Stock Market Trading strategies: Monday should follow Friday lower in the bearish weekly cycle. Holding short until Wave 3 for most stocks Video Chapters 00:00 SP500 02:11 Apple (AAPL) 03:18 NVIDIA (NVDA) 03:34 Amazon (AMZN) 05:00 Meta Platforms (META) 05:58 Netflix (NFLX)  07:23 Enphase (ENPH) 09:17 Tesla (TSLA) 10:20 Alphabet (GOOGL)  12:08 Microsoft (MSFT) 13:07 Berkshire Hathaway (BRK.B) 14:48 Block Inc. (SQ)  15:55 Banks JPM, GS 20:19 End. Thanks for supporting! Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
    • Dow daily Nothing new on the eastern front But maybe a bounce?        
  • Create New...