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New platform for share dealing account?

Guest Prof1

Asked by Guest Prof1,

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Guest Prof1

Guest Prof1

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Posted

Are there plans for enabling the use of the new IG platform for a share dealing account in the near future? The current platform is slow in generating graphs on a PC and has very limited features for trading e.g. no trailing stop ...

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Guest MichaelY

Guest MichaelY

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@Prof1 We do have plans to have a new platform for our share dealing accounts in the near future, but we are unable to provide a timeframe for it yet.

As for slow loading of charts on our old platform, you can refer to some troubleshooting guides here https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working as its mainly due to flash or browser related issues.

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Guest Prof1

Guest Prof1

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It really is about time that the share dealing accounts were given the option to use the new platform. For example, not being able to set up orders other than a basic limit order when the markets are closed does not equate to quality service/platform.

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JamesIG Esteemed Contributor

JamesIG

Posted
Posted

Whilst we are looking at providing a new and improved share dealing platform this doesn't currently have the priority in our list at the moment. Unfortunately this is due to regulatory change which has affected all parts of our business, from the account application process to dealing, close out rules, margin etc... The new regulations in the sector have resulted in considerable work which has bumped other key projects such as this. 

Given the current workload there are no plans for a release in the coming months (near term) I'm afraid. 

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