Platform bug

[WarrenMunger]

During the past few days the total figure for my current open positions is showing an incorrect sum. I have attached an example from this morning. Note that two of the open positions are in USA stocks (pre-market).

 

 

[JamesIG]

Thanks for this and apologies. I have escalated this to our incident team and technical trading support guys to review as soon as possible. I'll update accordingly. 

[Guest WillA]

Hi @WarrenMunger is this still an issue you are seeing with your positions?

Also is the total always wrong or only during certain times e.g. pre-market?

Cheers,

Will

[WarrenMunger]

I currently only have one open position in that account, so do not know whether the addition function is still incorrect.

Once I have opened more positions I will advise you if the problem is persisting..

[WarrenMunger]

I have opened new positions this morning. Unfortunately the software bug is still persisting. As the download indicates, the total figure is incorrect.

I do not know whether the problem is resolved when the US market opens.

 

[WarrenMunger]

This is a screenshot from the afternoon session, after the US market had opened. Assuming the $45 dollar profit converts to approximately £35, the total figure of £56.89 is incorrect.

 

 

 

Edited August 7, 2018 by WarrenMunger

[WarrenMunger]

Please could you advise me when this technical error will be rectified. The total sum for my open positions is still showing incorrect arithmetic.

The problem seems to occur in UK morning sessions when I have open positions in 'All Sessions' US stocks (i.e. 3M, ticker MMM).

This is quite a fundamental technical problem which should be solved ASAP.

[Guest WillA]

Hi @WarrenMunger sorry for the delay on this. I have escalated this to be investigated, the reference is INC0255607.

I'll email you once I have an update or require any more info from you.

Thanks,

Will

[Guest WillA]

@WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info.

Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/ 

Will

[WarrenMunger]

2 hours ago, WillA said:

@WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info.

Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/ 

Will

As mentioned previously, the problem arises when I have a position open in the US stock 3M (All sessions), stock symbol: MMM. 

Did the software team test that scenario? Before the market opens it has an unusually wide spread for a large market cap. stock. There are also occasional instances when the sell price for MMM is shown as $0.01 (it only lasts 1-2 seconds but the software error is reflected in the profit/loss total).

Edited August 20, 2018 by WarrenMunger

[WarrenMunger]

An example of the strange price pre-market quote for 3M (MMM).

Wednesday morning, 22 August:

Edited August 22, 2018 by WarrenMunger

[Guest WillA]

@WarrenMunger I have asked our Shares Desk to fix the incorrect ask price, thanks for letting me know.

Yes I tested this myself and P&L total was correct. It will help if you can send me a message showing your entire platform and balances when total is incorrect.

[ViktorDenving]

Hi, I'm currently evaluating with which broker I'd like to move to and therefore trying out your (IG) demo accounts and particularly Web platform. And by chance stumbled on this discussion due to my own observations, I have experienced this glitch couple of times myself, please see attached, and was wondering if this is still an issue or is this solely isolated to demo?

sorry for bad quality pictures, 2 of them are from mobile app and one is of my screen. The message says I have no positions open while trying to close potions on the chart. After a while glitch disappears, but account value is changed in the direction my no existing position was headed. Any ideas what's creating this?

I like the platform overall, but frustrated that it my be a great issue when I will begin with a live account.

 

kindly,

V