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Platform bug


WarrenMunger

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Please could you advise me when this technical error will be rectified. The total sum for my open positions is still showing incorrect arithmetic.

The problem seems to occur in UK morning sessions when I have open positions in 'All Sessions' US stocks (i.e. 3M, ticker MMM).

This is quite a fundamental technical problem which should be solved ASAP.

bug.jpeg

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2 hours ago, WillA said:

@WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info.

Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/ 

Will

As mentioned previously, the problem arises when I have a position open in the US stock 3M (All sessions), stock symbol: MMM. 

Did the software team test that scenario? Before the market opens it has an unusually wide spread for a large market cap. stock. There are also occasional instances when the sell price for MMM is shown as $0.01 (it only lasts 1-2 seconds but the software error is reflected in the profit/loss total).

Edited by WarrenMunger
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@WarrenMunger I have asked our Shares Desk to fix the incorrect ask price, thanks for letting me know.

Yes I tested this myself and P&L total was correct. It will help if you can send me a message showing your entire platform and balances when total is incorrect.

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Hi, I'm currently evaluating with which broker I'd like to move to and therefore trying out your (IG) demo accounts and particularly Web platform. And by chance stumbled on this discussion due to my own observations, I have experienced this glitch couple of times myself, please see attached, and was wondering if this is still an issue or is this solely isolated to demo?

sorry for bad quality pictures, 2 of them are from mobile app and one is of my screen. The message says I have no positions open while trying to close potions on the chart. After a while glitch disappears, but account value is changed in the direction my no existing position was headed. Any ideas what's creating this?

I like the platform overall, but frustrated that it my be a great issue when I will begin with a live account.

 

kindly,

V

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