Change Account Language

[Guest Squex]

Hello, I am living in Germany but I dont want my account language to be German.

Could you pleace change the language for my account and all apps (trading, academy) as well to English?

Thank you in advance.

[Guest NadelinaIG]

Hi @Squex, unfortunately, we are unable  to change the language of your account to English since you have registered for a German account. However, you can select the option to automatically translate the page to English from your browser settings. 

[Guest Squex]

Thank you for your immediate reply.

[Guest Edvardas]

Same Problem here buy I'm using app.

[Guest Mujasim7]

Hi

[Guest Unsatisfactory answer]

Idiotic logic from IG: "unfortunately, we are unable  to change the language of your account to English since you have registered for a German account".

Do you see the problem here, IG?

Let me tell you something IG that you obviously don't seem to be aware of. Many people move to a country where they don't speak the local language, and are not required to learn that local language.

[CharlotteIG]

On 12/06/2021 at 15:39, Guest Unsatisfactory answer said:

Idiotic logic from IG: "unfortunately, we are unable  to change the language of your account to English since you have registered for a German account".

Do you see the problem here, IG?

Let me tell you something IG that you obviously don't seem to be aware of. Many people move to a country where they don't speak the local language, and are not required to learn that local language.

As Nadelina mentioned we're unable to change the language once the account is open. 

However, if you live in German and need an English platform you can have one, You will need to close your current account with us and open a new one on: www.ig.com/ie

That is the English platform for people living in European countries where the primary language is not English. 

I hope this helps 

[Teppo]

On 04/09/2018 at 15:00, Guest NadelinaIG said:

Hi @Squex, unfortunately, we are unable  to change the language of your account to English since you have registered for a German account. However, you can select the option to automatically translate the page to English from your browser settings. 

I have the same problem and I don´t believe it! Does this still apply in 2023?

I am in the process of comparing different platforms. I just created a demo account and I live in Sweden. Now I have it in Swedish but want to use it in English AND IT CAN NOT BE CHANGED! I saw this forum and I tried to close my account but there is no info how to do it anywhere!

Come on IG people! it's 2023 but your logic from treating your customers is from the early 90´s, pathetic!! In 2023 your solution of "...translate the page to English from your browser settings" is just not good enough!!

Could you AT LEAST warn people when signing up about this stupid limitation of your system? So they will choose a country instead of a language so they can use a certain language..., I´m laughing out loud when typing this, it is so soooopid! Nowadays in internet countries have nothing to with languages! Tell this to your system designer!

[OfentseIG]

On 21/01/2023 at 19:09, Teppo said:

I have the same problem and I don´t believe it! Does this still apply in 2023?

I am in the process of comparing different platforms. I just created a demo account and I live in Sweden. Now I have it in Swedish but want to use it in English AND IT CAN NOT BE CHANGED! I saw this forum and I tried to close my account but there is no info how to do it anywhere!

Come on IG people! it's 2023 but your logic from treating your customers is from the early 90´s, pathetic!! In 2023 your solution of "...translate the page to English from your browser settings" is just not good enough!!

Could you AT LEAST warn people when signing up about this stupid limitation of your system? So they will choose a country instead of a language so they can use a certain language..., I´m laughing out loud when typing this, it is so soooopid! Nowadays in internet countries have nothing to with languages! Tell this to your system designer!

Hi @Teppo

We are so sorry to hear you are not satisfied with the account opening process. I have reached out to all relevant teams regarding your feedback. We will be looking for ways to better improve our platform. If you would like to apply for an account and platform in English but still registered under the correct European office, please apply from the IE account https://www.ig.com/ie

I understand this is frustrating and can assure you that your feedback will be reviewed. Thank you, OfentseIG

[NazarDutko]

On 21/01/2023 at 18:09, Teppo said:

I have the same problem and I don´t believe it! Does this still apply in 2023?

I am in the process of comparing different platforms. I just created a demo account and I live in Sweden. Now I have it in Swedish but want to use it in English AND IT CAN NOT BE CHANGED! I saw this forum and I tried to close my account but there is no info how to do it anywhere!

Come on IG people! it's 2023 but your logic from treating your customers is from the early 90´s, pathetic!! In 2023 your solution of "...translate the page to English from your browser settings" is just not good enough!!

Could you AT LEAST warn people when signing up about this stupid limitation of your system? So they will choose a country instead of a language so they can use a certain language..., I´m laughing out loud when typing this, it is so soooopid! Nowadays in internet countries have nothing to with languages! Tell this to your system designer!

I totally agree with this. This is just ridiculous to observe. Please fix this language issue asap. There's close to 0 effort  needed just to translate the interface and give the user the opportunity to decide in which language to have the platform.