Jump to content

Can't close winning trades in DEMO


Guest NickoMacca

Recommended Posts

Guest NickoMacca

I'm trying to close my winning trades.  I have $55,000 in Funds and Profit / Loss of + $117,000 over 3 trades.
Trade 1 is $1000, trade 2 is $52,000 and trade 3 is $64,000. 

When i try to close any of these trades (on the new terminal) i get an error message that says "You have requested a closing transaction but either you have  no open position in that market, or the size is greater than your existing positions."

Any ideas why it wont let me close my trades?  This is demo account (unfortunately).

Link to comment
Guest NickoMacca

I know right!  I wish it was.. haha.  I came from Pepperstone on MT4 and have been testing IG's new platform out.  I really like it!  Just want to make sure i know how to use their platform inside out before putting real money in. 

Would be interesting to know if anyone has had issues with closing live account positions during this time.

Link to comment

Hi @NickoMacca, occasionally the odd glitch has turned up on the demo platform but I've not seen anything on the forum here about any problems with the live platform closing positions. This particular demo glitch is a bit odd in that it has spanned a couple of days. A brokers demo platform is used by the brokers technicians to test updates and new features before moving them onto the live platform so it's not surprising there is the occasional fail. 

Link to comment
Guest NickoMacca

Thanks @Caseynotes, It looks like they have removed all of the positions.  The 3 positions aren't there any more, so they may have fixed the bug, but it was most likely tied to everyone's positions.   In order to get rid of the bug, i guess they had to get rid of the positions, too. 

I'll just 'add funds' to the same amount as my positions were at and continue from there.  Cheers!

Link to comment

@NickoMacca, pleased that seems to have been sorted, it was unusual to have gone on for so long. Thinking of my reply to you previous post about closing trades and my replies to another thread I should have added a proviso, leveraged sb and cfd's are not usually a problem nor share dealing in general but be aware that if you are looking to trade in very illiquid stocks IG won't automatically act as a market maker and take the trade off you but will instead go to market to find a buyer/seller for you and if one is not currently available they can't close. This basic rule applies to any brokerage, very illiquid stocks are a specialist market and IG tries to keep them off their books. 

Link to comment
  • JamesIG changed the title to Can't close winning trades in DEMO
  • 2 weeks later...
Guest Jaggrt

Im having the same problem, I don't recall buying a FTSE 100 (£10) @ 1 contract, showing over £4000 profit but no way to remove it from my position.

 

Link to comment
  • 1 year later...
Guest Kiki Zhang

Same thing happened today on the Demo account. I wonder would live account be the same? I would be worried to open a live account if many issues.

Link to comment
  • 3 months later...

I'm having the same issue. I'm trying to close out of a trade in a demo account and get the rejection sound every time I press the x.  First time seeing this issue.

Link to comment
  • 4 months later...

Same problem, had a message unable to close position (20k in the money) due to insufficient funds! Wondering whether its offsetting other positions and requires extra margin as a result, or just a glitch.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • What’s the average spread like, generally? How does it compare to current conditions? I’ve been using IG for over a decade, and I’ve noticed a growing sense of dissatisfaction, not just from myself but across various forums too. I think they really need to prioritize some core areas—like improving the iOS app and refining the API. While your issue may not be directly tied to the API, in theory, if you know how to use it well, it should offer a better experience compared to the web platform or the standard retail charts. Just my two cents. As for the problem, it’s definitely not about liquidity in these markets. I’d say it’s more likely due to the rise of algorithmic trading over the years. These high-speed algorithms can take advantage of price movements, often leading to short periods of slippage for regular traders as prices shift rapidly. Market orders, meant to execute quickly at the best available price, are more prone to slippage compared to limit orders. Since market orders prioritize speed, they don’t guarantee a specific price. If the market price changes in the short moment between when you place the order and when it's actually executed, your trade will go through at the new price, whether it’s better or worse than expected. This makes market orders riskier in fast-moving or volatile markets. By using the API along with a low-latency server, you can reduce the risk of slippage in some cases. What kind of latency are you experiencing with the API? Avoid using a home connection for this—opt for an affordable VPS, even a $5 one will significantly improve your experience.
    • Cardano’s 3.8% price surge might be from all the updates and partnerships they’ve been rolling out lately. I’ve noticed that every time they release some big news, like a new upgrade or collaboration, there’s always a jump in price. The community around Cardano is really strong too, which seems to play a role in driving things. A few weeks back, I swapped some tokens using https://stealthex.io , and I remember seeing a bunch of people talking about Cardano on forums. Maybe that hype is finally showing in the price. Either way, it’s nice to see some action in the market again.
    • Hi everyone, just a short post at this stage as I want to see if there is any interest in this topic first.  I’ll likely contact IG but wanted to see if there are other thoughts and experiences first as there are several issues I am seeing and it’s a bit complicated, so didn’t want to write some long rambling post. i trade the Dax and Nasdaq indices and use an automated strategy using the API.  I am effectively trying to do a trend trading strategy but on short timescales.  So i set fairly tight stops and then run those trades that leave the area to the plus side.  My win rate is low so have a lot of losers so slippage on stops is quite important to me. i have a database of trades and 5m data going back over 3years now - so have a lot of data to work with. i measured the stop slippage several years ago and it was fine for this method but have re measured it recently as I noticed the losing trades were a bit too large and it seems that the slippage has increased quite a lot for Nasdaq (not then Dax). I am trying to see what is behind this. Anyone interested or tackling similar issues? Thanks David 
×
×
  • Create New...
us