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I am unable to view my charts on new computer (PC).  It refers to the IG new platform to solve issues - how do I know if I'm using that or conversely get the new platform?

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5 hours ago, TassieBlue said:

I am unable to view my charts on new computer (PC).  It refers to the IG new platform to solve issues - how do I know if I'm using that or conversely get the new platform?

Hi, if you have logged straight onto the old platform the problem is likely site permissions, click the padlock icon in the address bar, select settings and check Flash to 'Allow' (not 'ask') then exit settings and click on the 'Reload Page' banner.

The new platform only displays leveraged accounts as yet and can be accessed from the 'My IG' dashboard. 

 

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2 hours ago, Caseynotes said:

Hi, if you have logged straight onto the old platform the problem is likely site permissions, click the padlock icon in the address bar, select settings and check Flash to 'Allow' (not 'ask') then exit settings and click on the 'Reload Page' banner.

The new platform only displays leveraged accounts as yet and can be accessed from the 'My IG' dashboard. 

 

You're a legend - thanks heaps!!!

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20 minutes ago, TassieBlue said:

You're a legend - thanks heaps!!!

👍

 

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