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Seyyub

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Help required

I have had to create a new IG account due to my IG account being suspended due to inactivity without any notices. I have noticed, that on a desktop pc, I can not use the old trading platform anymore and I find this new platform irritating. I have been trying to make the charts full screen but I cant and I need help.

By the way, on a serious note, I would prefer someone from the IG management to answer this. Why would you upgrade your trading platform and clutter so much junk into it which is not needed? It seems as though this is a deliberate attempt to make people lose trades as you don't give us the opportunity to choose how we would like our trading platforms yet you bombard us with tons of email asking us to fill in forms with cash prizes when there is going to be a regulatory change which IG wants to object to!

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11 minutes ago, Seyyub said:

Help required

I have had to create a new IG account due to my IG account being suspended due to inactivity without any notices. I have noticed, that on a desktop pc, I can not use the old trading platform anymore and I find this new platform irritating. I have been trying to make the charts full screen but I cant and I need help.

By the way, on a serious note, I would prefer someone from the IG management to answer this. Why would you upgrade your trading platform and clutter so much junk into it which is not needed? It seems as though this is a deliberate attempt to make people lose trades as you don't give us the opportunity to choose how we would like our trading platforms yet you bombard us with tons of email asking us to fill in forms with cash prizes when there is going to be a regulatory change which IG wants to object to!

Not sure why you would come onto a forum and expect a managerial answer, you should try a direct email instead. But anyway, why don't you just turn everything off, I mean what's not 'full screen' with the picture below? You're not going to get any more 'full screen' than that anywhere.

And anyway, most countries can still access the old platform via the 'My IG' dashboard (see second picture).

image.thumb.png.aa839953b7fb93a9c2ee8f49c2e8de2a.png

image.png.9f796e6d2d72741145ac6a6967ef7330.png

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thank you for your help

I still prefer the old platform and sadly I don't have the option of switching to old platform as the indicators which I use look all messy and clogged up on new platform

IG have definitely created this new platform to make trading more difficult

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