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Lagging Platform, unable to access phone help.


Guest Jkixx

Question

Hi guys, the whole platform was lagging last night.

At the moment, I cannot alter some of my positions.  

I am calling the help desk but no one answers.

Any ideas? 

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5 minutes ago, Jkixx said:

Hi guys, the whole platform was lagging last night.

At the moment, I cannot alter some of my positions.  

I am calling the help desk but no one answers.

Any ideas? 

I note the watchlist boards have gone live again just now so still some problems after yesterday's outage, you should be able to make changes from the positions tab (see pic below).

keep watch on the status page  https://status.ig.com/ 

try the live chat or message tab from the 'contact us' page  https://www.ig.com/uk/contact-us

otherwise keep on the phone.

image.png.8b7f734c95a3a250002e8d5646dd35f1.png

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Yes it seems to be working now. But for trades I placed during the outage, It wont't allow me to close or at least set a stop.  Thanks for the info, the status link will help in the future. 

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