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Update your W-8 BEN

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Updated it yesterday.  Still seeing message today.  Did it again for good measure.  Still seeing the message.

Starting to get tired of this ... guess I won't be trading U.S. stuff soon anyway.

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11 hours ago, dmedin said:

Updated it yesterday.  Still seeing message today.  Did it again for good measure.  Still seeing the message.

Starting to get tired of this ... guess I won't be trading U.S. stuff soon anyway.

Hey @dmedin, thanks for your message. 

It may be that your browser is holding onto cookies that are still reflecting the W-8BEN banner. If this issues has not resolved itself I would advise checking on another browser if the same banner is reflecting. 

If the issue is still occurring, please contact our customer service team so they can check what the issue is. 

 

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