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I seem to be unable to open an MT4 account. When I click on "add an account" the only option is "CFD trading" which is basically opening a second account. Can you explain me what I am doing wrong?

Edited by ErikF

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Me too! same problem.  Have downloaded the IGMetaTrader  MT4. But need a MT4 account, not my normal spread bet account.  Help page said, its easy, just click on add MT4 account but no option.  

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9 minutes ago, johndala said:

Me too! same problem.  Have downloaded the IGMetaTrader  MT4. But need a MT4 account, not my normal spread bet account.  Help page said, its easy, just click on add MT4 account but no option.  

Should be a 'add an account option' tab to click in your 'My IG' web page dashboard which displays the pop up below;

image.thumb.png.d74798e3133370b5bb5e5def2f6aa07b.png

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Guest mohamed

I have same problem to add mt4 account. I got windows says due to technical issue ur app cant be completed

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15 hours ago, Caseynotes said:

Should be a 'add an account option' tab to click in your 'My IG' web page dashboard which displays the pop up below;

image.thumb.png.d74798e3133370b5bb5e5def2f6aa07b.png

Hello, all I get are CFD, ISA, IG Smart Portfolio and share dealings.  No more? 

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7 minutes ago, johndala said:

Hello, all I get are CFD, ISA, IG Smart Portfolio and share dealings.  No more? 

ok, do you have a special account type at the moment eg a European account? Leveraged? non-leveraged?

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3 minutes ago, Caseynotes said:

ok, do you have a special account type at the moment eg a European account? Leveraged? non-leveraged?

Right, Ive got a "normal" spread betting account.  Had one for a few years and spread bet  PLC companies. That's all I use it for.  I'm from England.

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5 minutes ago, johndala said:

Right, Ive got a "normal" spread betting account.  Had one for a few years and spread bet  PLC companies. That's all I use it for.  I'm from England.

ok, if you already have a leveraged account (SB) then the other leveraged options should appear as per my snap.

The only other thing I can only think there is a technical problem with your 'My IG' dashboard and would email IG explaining the lack of options and request a technician check it out.

note that mt4 doesn't have shares on the platform, mt5 does but we are still waiting for that.

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I have solved the issue now. Apparently IG needs you to do two trades over the phone with them (!!!!) to start trading. Purpose of this being them giving you a warning about the risks of CFD trading. Once I did the two trades all was well and I was able to add MT4. I am based in Spain so I don’t know if this requirement goes for other countries as well.

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1 minute ago, Caseynotes said:

ok, if you already have a leveraged account (SB) then the other leveraged options should appear as per my snap.

The only other thing I can only think there is a technical problem with your 'My IG' dashboard and would email IG explaining the lack of options and request a technician check it out.

note that mt4 doesn't have shares on the platform, mt5 does but we are still waiting for that.

Thanks so much , I have messaged them but with everything going on I thought it would be a while before they got back to me.  And I wanted MT4 for another type of trading I'm trying out, but thanks for the info.

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5 minutes ago, ErikF said:

I have solved the issue now. Apparently IG needs you to do two trades over the phone with them (!!!!) to start trading. Purpose of this being them giving you a warning about the risks of CFD trading. Once I did the two trades all was well and I was able to add MT4. I am based in Spain so I don’t know if this requirement goes for other countries as well.

WoW!  I never knew that!  Yet I'm already trading successfully.  Thank you again, I'll give them a call and moan :)Great help! 

Edited by johndala

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1 hour ago, Caseynotes said:

ok, if you already have a leveraged account (SB) then the other leveraged options should appear as per my snap.

The only other thing I can only think there is a technical problem with your 'My IG' dashboard and would email IG explaining the lack of options and request a technician check it out.

note that mt4 doesn't have shares on the platform, mt5 does but we are still waiting for that.

That must be it for me as I'm all fine with my account.  Once I know what went wrong my end I'll post here.

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19 hours ago, johndala said:

Me too! same problem.  Have downloaded the IGMetaTrader  MT4. But need a MT4 account, not my normal spread bet account.  Help page said, its easy, just click on add MT4 account but no option.  

I am having same problem. I do have option demo but when i am trying to open real account the only option i have its MT4 and CFD.

I have emailed and they (IG) told me that IG dosnt have option account... have no idea what is going on

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18 hours ago, valery said:

I am having same problem. I do have option demo but when i am trying to open real account the only option i have its MT4 and CFD.

I have emailed and they (IG) told me that IG dosnt have option account... have no idea what is going on

I think my problem is different to yours, but there does seem to be something amiss :) ?  Been waiting for 2 days now for IG to get back to me.  But, in light of what's happening I think I can  give them some slack.

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On 27/03/2020 at 09:05, Caseynotes said:

ok, if you already have a leveraged account (SB) then the other leveraged options should appear as per my snap.

The only other thing I can only think there is a technical problem with your 'My IG' dashboard and would email IG explaining the lack of options and request a technician check it out.

note that mt4 doesn't have shares on the platform, mt5 does but we are still waiting for that.

Just thought Id post an update.  IG clearly never read all my messages I sent them.  All they done was send me a screen shot, same as yours....said it was easy!  Finally, after a week I get a mail just now telling me I have to manually fill in a  APPLICATION TO OPEN A METATRADER 4 ACCOUNT?  Then have to sign and email back.  Very bad service me thinks.  

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2 minutes ago, johndala said:

Just thought Id post an update.  IG clearly never read all my messages I sent them.  All they done was send me a screen shot, same as yours....said it was easy!  Finally, after a week I get a mail just now telling me I have to manually fill in a  APPLICATION TO OPEN A METATRADER 4 ACCOUNT?  Then have to sign and email back.  Very bad service me thinks.  

ok, thanks for getting back.

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