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Pro Real Time IG Issue Placing Orders

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Hi

 

Im using an IG spread betting account with pro real time web link from the brockerage. I want to place orders directly on the charts of PRT but the stop & limit icons on the interface are not illuminated. I have tried the various options withing the interface but nothing is working? Any help greatly appreciated as tech support for both haven't really been that helpful...

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Click on wrench > Trading options > Quick access interface

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i have and tried all the options but still doesn't work?

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Maybe this?

or else i dont know

 

 

 

PRT2.png

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cheers for helping, still not working so I am going to uninstall it and try again

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Hi jonny, have you ticked the stop loss and profit checkboxes on the interface? If you don't it would place an order without. 

Hope this helps

download.png

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Hi Alex

 

It wont let me do anything? can i uninstall it from IG as its a web link from the brokerage to launch?

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2 hours ago, jonny73 said:

Hi Alex

 

It wont let me do anything? can i uninstall it from IG as its a web link from the brokerage to launch?

Yes, you can like any other program from "Control Panel". To re-install go to the IG web platform and click Prorealtime.

By default those items are available on the platform, I would try reset to the default template and see if the icons are active? Good luck

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Hi, this isn't working and ig can't fix. I have uninstalled and reinstalled but still no joy....

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