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Is there anybody at IG who answers a phone call?


Emgus

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13 hours ago, Emgus said:

Times are tough in the City, many lost or lose their jobs

 

Maybe they should recloate their Indian call centre back to London and give those former high-powered glamorous young things the chance to answer the phones for a living :D

Edited by dmedin
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13 hours ago, Emgus said:

times are tough in the City, many lost or lose their jobs, so why can IG not make sure that phone calls are answered? Not even calls for the dealing desk get answered, abysmal!

I've been trying to call them for a week, after hours on hold, no answer?

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On 03/11/2023 at 02:23, capitulinagarage said:

I understand your frustration with phone calls not being answered, even though your post is from a few years ago. In such challenging times, efficient call handling is crucial.

One way to address this issue is by considering the implementation of an Automatic Call Distribution (ACD) system. It can help manage call volume effectively and ensure calls are routed to the right place, even if the situation hasn't improved since your post. It might offer some insights on how to improve the situation, even in retrospect.

I hope this suggestion helps you find a solution to the issue you faced back then.

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