AndaIG

Hi @GTW
Thanks for reaching out, 
This is a demo specific issue, you can reach out to helpdesk.uk@ig.com to arrange for the erroneous positions to be deleted or if you would prefer for the demo to be reset. 
All the best, 
Anda

Hi @amilio
It is likely that the funds are held in your account in a different currency. Please convert the funds to GBP through My IG>Live accounts>Currency conversion. Should you not find success on this method you will need to email payments@ig.com and ask for the balance to be converted to GBP manually. 
All the best, 
Anda

Hi @NickW-uk,
Thanks for reaching out. There has been a recent change implemented on ETFs. We are no longer offering ETFs that do not produce a KID (key information document) to retail accounts. Unfortunately this covers most US ETFs. This change was made to be in line with ESMA regulation.
All the best, Anda

Hi @Itsbecauseofthem
You can complete the W8BEN form online from My IG>Settings>Dealing US stocks. Although it would not apply to you if you are not dealing US stocks, it would be worth completing the form for if you ever decided to go that route. It is really quick to complete. 
All the best, 
Anda

Hi @Itsbecauseofthem
You can complete the W8BEN form online from My IG>Settings>Dealing US stocks. Although it would not apply to you if you are not dealing US stocks, it would be worth completing the form for if you ever decided to go that route. It is really quick to complete. 
All the best, 
Anda

Hi @Itsbecauseofthem
You can complete the W8BEN form online from My IG>Settings>Dealing US stocks. Although it would not apply to you if you are not dealing US stocks, it would be worth completing the form for if you ever decided to go that route. It is really quick to complete. 
All the best, 
Anda

Hi @Benarrosa
Thanks for reaching out, please see the attached.
All the best, 
Anda 
 

Hi @Brundoner55
Thanks for reaching out, you should be able to trade 0.01 lots on MT4. You should get MT4 with all the available markets loaded if you are on the IG server. Please see the MT4 markets and costs section from the link below for markets which you should be able to trade:
https://www.ig.com/uk/trading-platforms/metatrader-4
All the best, 
Anda
 

Hi @Nttodabc
We are still waiting to receive these shares, once we receive the shares they will be booked on all client accounts at the same time. 
All the best, 
Anda

Hi @hedgeben
Thanks for the feedback, 
Our dealing team have agreed to reduce the minimum to 0.2 per point for now. 
All the best, 
Anda

Hi @ThirdTimesACharm
Thanks for the feedback. 
Have you tried saving the chart layout as illustrated in the below screenshot?
We are aware of the Error 400 message. It usually occurs if you try to open the IG community page from the front end of the website as opposed to through My IG. 
All the best, 
Anda 
 

Hi @TimR49
Thanks for the response. 
Looks like you are viewing your MT4 account. This position needs to be closed on the MT4 platform, you can also download the MT4 app for your mobile. 
All the best, 
Anda

Hi @wfred
You can set an alert for when the price crosses 33100. Then place an order to buy at your specified level after receiving the alert. Unfortunately there is no other way to go about this. 
All the best, 
Anda

Hi @Redwood
Thanks for the query. 
Try the below drawing tool:
All the best, 
Anda

Hi @geasssos
Thanks for the reply. There must be something wrong with the spread bet account then. Please reach out to our IT team on helpdesk.uk@ig.com
All the best, 
Anda

Hi @pavlobee
There was a change on carbon emissions margin from 10 - 25% for new positions only. This would not have affected open positions hence no communications were sent. However at 09:00 the price did drop as low as 6099. Your positions were closed at 6108 due to breach of 50% margin rule. 
All the best, 
Anda

Hi @AlexeyUlasevich
Thanks for the feedback. 
Due to recent imposed sanctions, payments to Russian residents have to go through enhanced due diligence from our compliance team. The funds have now been cleared for release as part of today's payment run. Our apologies in the delay in processing your withdrawal. 
All the best, 
Anda

Hi @Andy360
Thanks for the query. 
You have to open a separate MT4 demo, please see the following link for details:
https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-account
All the best, 
Anda

Hi @Pinkie
Your RSP feed was not activated for AIM stocks. We have made the change now. Can you please check if it is working now?
All the best, 
Anda

Hi @tb0033
You are charged in one of two ways. 
If your account is on instant currency conversion:
Commission on US stocks, Free
FX conversion fee, 0.7% spread on exchange rate at time of execution
 
If your account is on manual conversion (Multi-currency account):
Commission on US stocks, 2 cents per share with a minimum $10 charge
This information is available from the following link:
https://www.ig.com/au/share-trading/charges
All the best, 
Anda

Hi @majidGeravand
Thanks for the query, 
The account has been unlocked now. You should now be able to login, feel free to reset your password should you need to. 
All the best, 
Anda

Hi @Stu51
You can trade equity options only on a CFD or spread betting account. We only have a few equity options available online as illustrated in the screenshot. The rest are on phone dealing only. Meaning you would need to call in to trade. 
All the best, 
Anda 

Hi @Fabienne
You should be able to make the transfer from My IG>Live accounts>Transfer funds. Should this not be working you can contact our helpdesk live chat service so that the transfer can be made on your behalf. 
All the best, 
Anda
 

Hi @Sanchi
Thanks for the query. 
We only offer micro-lots within MT4. We offer both normal and guaranteed stops. You can find more details here: https://www.ig.com/uk/trading-platforms/metatrader-4 
All the best, 
Anda

Hi @Amrhossam @CPD4 @Rh23 @ScorpionTrader
Thanks for the feedback.
Our IT team is investigating this under the following reference number: INC0613334. It is confirmed to only be affecting vodafone users. We will provide feedback once received. 
All the best, 
Anda