OfentseIG

April 21, 2023

On 19/04/2023 at 18:26, Ovidas said:

Hello!

I want to ask please if I can trade (intraday) the CFDs for the USA stocks included in S&P 500 and how can I actually do it.

Thanks!

Hi @Ovidas

Thanks for reaching out. IG has an obligation under US tax regulation to obtain documentation from our clients that wish to trade on US equities.

If you’re not a corporate client, joint account holder, a US citizen or resident of the US, you need to complete our quick and easy electronic Form W-8BEN as soon as possible:

Log in to your IG account
Go to the ‘settings’ tab in My IG
Select ‘dealing US stock’
Answer a few questions about your tax status and e-sign

The whole process should only take a minute or two. Your information will be stored at IG and only be shared with the IRS on audit.

All the best,

OfentseIG

April 19, 2023

3 hours ago, eddyed said:

Can anyone confirm how the Dowlais demerger and consolidation of Melrose shares will be adjusted for - opening prices/limit levels etc. - If there is a linke please advise

Thanks

Hi @eddyed

Depending on the type of account you have, these are the procedures:

How does a stock split or consolidation affect my spread bet or CFD account?
The standard process is for us to close your original position at your initial trade opening level (ensuring no profit or loss is realised) and open a new trade on your behalf reflecting the ratio of the split/consolidation.

Any attached stops or limits will be adjusted according to the terms of the split/consolidation to ensure your monetary risk remains the same.

How does a stock split or consolidation affect my share dealing or ISA account?
The standard process is for us to close your original position (date of stock split) at your initial purchase price of the shares (ensuring no profit or loss is realized) and open a new trade on your behalf with the number of shares in accordance to the terms of the split/consolidation and at a book cost of zero. If you need to change your book cost, you can find out more information here(hyperlink).

This process may affect your profit/loss figures as the number of your shares will increase (for stock splits) or decrease (for consolidations) in proportion to the split ratio but the book cost will reflect as zero. To correct this, you will need to manually adjust your book cost

Thanks,

OfentseIG

April 19, 2023

14 hours ago, navhalai said:

I had a trade open on GBP/USD and I put in another trade, but once I pressed the "place deal" button to place my trade the app froze then said I had closed my previous contract, making me losse £64.83.

Hi @navhalai

Thanks for reaching out. Please check if your settings are on force open or net off.

You can open a long and short position on the same market by making sure the ‘force open’ option is selected on your deal ticket.

If you can’t see the ‘force open’ option please navigate to ‘settings’ on the left, and make sure ‘show force open in ticket’ is switched on.

You won’t be able to have long and short positions on the same market if you’ve attached guaranteed stops to both sides of the deal.

All the best,

OfentseIG

April 18, 2023

18 minutes ago, jno73 said:

So if the share price increased with the reverse stock split then why did the value of my account stay exactly the same?

Hi @jno73

We can check that for your account. Can you please contact our helpdesk by Live chat for more assistance and a quicker response than email https://www.ig.com/uk/contact-us. We are unable to discuss account related queries on this platform as it is a public platform.

Thank you, OfentseIG

April 18, 2023

On 17/04/2023 at 10:59, jno73 said:

I logged in this morning to discover Granite Shares had turned my 4423924 shares into 88 and by shutting the position had effectively halved the price of my account in value.

Surely this can't be right? IG don't seem to care at all about it.

Any ideas?

Hi @jno73

Thanks for reaching out.

There was a consolidation event which went ex-date on the 17th of April with the terms 1 for 50,000 shares.

A consolidation or reverse stock split is when a company wants to lower the number of outstanding shares and increase its share price. Some stock exchanges have a minimum share value, so a company may employ a reverse stock split to avoid being delisted from said exchange. This can also take place to make a company appear more valuable to potential investors, as a higher-value share could improve sentiment.

All the best, OfentseIG

April 18, 2023

19 hours ago, Desinv said:

Is there a facility to download as a file Tick data for a particular EPIC and period?

Hi @Desinv

Thanks for reaching out. Tick data isn't available on Public API but second data is. If you want tick data then you would likely have to get it from a data provider (e.g Bloomberg).

All the best, OfentseIG

April 18, 2023

9 hours ago, JamesP747 said:

Good morning, please make the following available if possible:

Name Of Stock - Nuveen Quality Municipal Income Fund

Name of Stock Exchange - NYSE

Leverage or share dealing - Share dealing

Ticker - $NAD

Market Cap - 2.672B

Hi @JamesP747

Thanks for reaching out. This stock is already offered on the platform.

All the best, OfentseIG

April 14, 2023

20 hours ago, deepandcomplex said:

I have a Stocks and Shares ISA with HL, in which I've sold all my holdings and only have cash. All contributions made in that ISA have been in previous years.

I have tried twice this morning to fill in the ISA Transfer form on IG, with all the correct details... of course I don't have any holdings to fill in because I have sold them all.

When I click the green button saying something like "Details are correct", I get an error saying "Something went wrong. Try again"... and I have no idea how to progress from there.

Hi @deepandcomplex

Thanks for reaching out.

We are sorry you had issues with our online transfer. You can try different browsers to see if it works. Chrome is recommended, however, Firefox/Opera are great alternatives to use for troubleshooting Alternatively, you can use the form emailed to you and send it transfers@ig.com

All the best,

OfentseIG

April 14, 2023

18 hours ago, Davor said:

Pls, can you resolve this situation? I have sent an email to helpdesk.uk@ig.com but the message has been blocked by the IG server. Here are the details:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [VE1EUR01FT099.eop-EUR01.prod.protection.outlook.com 2023-04-13T10:33:22.231Z 08DB3A0131C9A2FA]

How can I resolve this, since it is not the first time I cannot reach the helpdesk? I am using a Gmail account in the Chrome browser

Thanks

Hi @Davor

Thanks for reaching out. We are sorry to hear that you had a negative experience trying to reach us by email. We are unable to trace where the issue originates from but have escalated this to the IT team. Could you please contact us by Live chat for a quicker response while we try to resolve this issue https://www.ig.com/uk/contact-us

All the best,

OfentseIG

April 14, 2023

On 31/03/2023 at 17:47, WBender said:

I am struggling with ProReal platform where I try to trade, but it does not allow me to. See the message I'm getting. Can somebody please assist?

Hi @WBender

Thanks for reaching out.

You would need to trade instruments that are denominated in your account currency. For example, if your account base currency is US$, the instruments you can trade should be in US$ and not any other currency.

All the best,

OfentseIG

April 14, 2023

On 23/03/2023 at 20:00, Milos said:

Can I use IG account and platform from Serbia? Actually can I trade on platform from Serbia?

Thanks!

Hi @Milos

Thank you for reaching out. We apologize for the late response.

Yes you can. If you have issues accessing your account, you would need to use the VPS from that region.

All the best,

OfentseIG

April 14, 2023

On 19/03/2023 at 21:10, Bobabc said:

I have CFD's on Hurricane Energy and I am unaware of what will happen after the takeover by Prax

Will my CFD's be included in the offer benefits? (Offer summarised below)

or am I at risk of losing my stake and more if I do not close out before the takeover and subsequent delisting of HUR?

Thanks in advance

·    the Transaction Dividend of 3.32 pence per share in cash and

·    the Cash Consideration of 0.83 pence per share in cash

·    the Supplementary Dividend of up to 1.87 pence per share in cash  and

·    a Deferred Consideration Unit, which may deliver up to 6.48 pence per share in cash , plus such amount of the Supplementary Dividend Amount which is not declared as a dividend prior to the Scheme Effective Date.

The Acquisition, assuming full value is delivered by the Deferred Consideration Units, will deliver Hurricane Shareholders 12.50 pence per Hurricane Share

Hi @Bobabc

Thanks for reaching out. We apologize for the late response.

Corporate Actions events apply to both non-leverage and leverage accounts.

The affect that a takeover will have on an existing position will vary, depending on whether the acquiring company offers cash, stock, or a combination of both for the target company.

Cash takeovers:

Your position will be closed out when the cash is received and adjusted for interest, depending on the contract of the trade.

Stock takeovers:

Your original position will be closed, and a new position will be opened to reflect the terms of the takeover, based on the previous night’s closing price. Any stops or limits will be adjusted accordingly.

Cash and stock takeovers:

The original position will be closed, and a new position will be opened to reflect the terms of the takeover based on the previous night’s closing price and the cash offer, and adjusted for interest depending on the contract of the bet. Any attached stops or limits will be adjusted.

All the best,

OfentseIG

April 13, 2023

54 minutes ago, Davor said:

Hi

I would love to find out about potential slippage during triggering stops on CFDs. If my stop price level isn't present at the market during the sudden price move against my position, will the stop be executed at the next (worse) available price or will the stop order be ignored completely?

This is because I have set a market entry order at the level that wasn't executed at any price because the price 'jumped' over that level and continued up during the market opening.

Thanks

Davor

Hi @Davor

Thanks for reaching out.

The stop would be executed at the next available price. We would still need to check with the desk to see why your order was not executed. Please contact us by phone or live chat so we are able to assist https://www.ig.com/uk/contact-us

All the best,

OfentseIG

April 13, 2023

11 hours ago, Birty said:

Pretty much as the title states.

A particular stock I am invested in (via IG.com) has over 8% of its share number being shorted for at least the last 4 months. I am just wondering whether IG allows some of its clients to use shares owned by it's other clients for shorting?

Cheers!

Hi @Birty

Thanks for reaching out. This only involves clients trading in leverage accounts and not in share dealing/ISA accounts. We operate on a hedging model.

Mostly, our clients offset each other’s positions. For example, if client A buys one lot of the FTSE and client B sells one lot of the FTSE, both sides of the trade are covered. This means we’re not exposed to the profit or loss of either client. Instead, we make our money via the spread (ie the transaction fee) that each client pays to trade.

Sometimes, a large majority of clients will trade in one direction. When this happens, we’ll protect our exposure to risk by hedging in the underlying market. For example, if client A and client B both buy the DAX, we may buy actual DAX futures. This then covers the amount we’ll pay out if both clients are successful.

All the best,

OfentseIG

April 12, 2023

2 hours ago, RKJ said:

The above option doesn't show profit loss for whole year as well as for 2021-2022 . Totaly **** service from IG.

Hi @RKJ

We use the Account/Ledger Summary statement as the annual Profit/Loss statement.

Thanks,

OfentseIG

April 12, 2023

On 01/04/2023 at 07:22, murdz said:

Staff? Any update on this?

It's not listed anywhere what the trading hours are. I still receive this problem. It's 1:30am currently for the NYSE... why can't it just accept the order an execute it later!?!?!?!

Hi @murdz

Thanks for reaching out. Are you trading a normal US stock and an All Sessions US stock?

You can always call in to ask for a dealer to place an order during pre-session. However you would still be charged phone dealing commission of 2 cents per share, minimum of US$50 applies.

All the best,

OfentseIG

April 12, 2023

On 04/04/2023 at 18:50, maxshepcross said:

Hi there.

I originally invested AUD into my account, but all investments are in USD. My dashboard is converting the current USD profit/loss back to AUD and is showing an overall loss. But when I compare my original AUD investment against the current AUD value, I'm actually up.

It's twisting my brain! Can anyone help me understand this?

Thanks,

Max

Hi @maxshepcross

You would be able to see the conversion rate (including the IG spread) on your transaction history. Since this is account related, please send an email to helpdesk.au@ig.com for more assistance. We can help calculate it for you to see if it matches the AUD value.

All the best,

OfentseIG

April 12, 2023

2 hours ago, espiral said:

Please, can you submit it to the shares team?

Hi @espiral

Thanks for reaching out.

We have now activated GROY.L for leverage accounts.

All the best, OfentseIG

April 12, 2023

8 hours ago, PieterT said:

IG,

Can you please check data speed for PRT. I receive maximum 8.0 Kbps from IG on a stable 100 Mbps NBN connection. Testing is extremely slow.

Regards

Pieter

Hi @PieterT

Thanks for reaching out.

You will need to send a technical report from your PRT platform if the issue continues. We have the same 100mb fibre line but are not experiencing the same issue.

To send a technical report on PRT, please use the below steps:

Basic Troubleshooting steps:

1. Check DealThru is connected in top right:

2. Check that you are on Push+ data (Push Datastream) in top right:

3. Close and relaunch PRT.

4. If above doesn't resolve the issue, please send a technical report so our IT team can investigate.

How do I send a technical report?

1. Locate the main toolbar in PRT:

2. Click Help > Help Center:

3. Choose I'm having a technical problem:

4. Choose relevant option:

5. fill in all fields and give as much detail as possible:

6. Send report:

All the best,

OfentseIG

April 11, 2023

On 31/03/2023 at 15:55, BountyBob said:

Hello. I am based in the UK and my main method of deposits and withdrawals was always PayPal but this option seems to have disappeared. Is this permanent? Thanks.

Hi @BountyBob

Thanks for reaching out and we apologize for the late response. We still allow Paypal payments. This option should be available for you when you click deposit. Could you please confirm if you are unable to see the option. We will contact you privately if that's the case.

All the best,

OfentseIG

April 11, 2023

On 07/04/2023 at 20:51, PETERGD said:

Hi. If I hold existing shares in my share dealing account can I take up a rights issue for those shares but pay for them and hold the new shares in an ISA account?

Hi @PETERGD

I believe you are looking to do a Bed & ISA. Have a look at the link below for more information:

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/what-is-a-bed-and-isa

All the best,

OfentseIG

April 11, 2023

On 08/04/2023 at 11:20, justinius said:

£210 per annum fees payable to Options - is this fee payable on just a Smart Portfolio or is it payable on a share dealing SIPP too?

Hi @justinius

Thanks for reaching out.

The fee per annum is also payable on share dealing SIPP accounts too.

Thanks,

OfentseIG

April 11, 2023

On 07/04/2023 at 19:36, jamus10 said:

Platform does not connect to card issuer or paypal , any ideas?

Hi @jamus10

Thanks for reaching out.

We had no issues reported regarding Paypal or Card deposits. Please confirm if you have received assistance from our helpdesk.uk@ig.com

Alternatively, you can call or chat with us for a quicker response https://www.ig.com/uk/contact-us

All the best,

OfentseIG

April 10, 2023

On 08/04/2023 at 09:01, Boombastik said:

Like many other customers who are no longer your customers due to the fact that you blatantly lie, do you ever consider integrating Ig with tradingview, you promised for Q1 but only promises! In what language should it be explained to you that people want tradingview integration and if you do it, many customers including me will come back to IG!!!

Hi @Boombastik

Thanks for reaching out. We apologize for the negative experience you had with this issue.

We hoped to have integrated with Tradingview by March. Due to certain factors with the integration, Q1 was not possible. Unfortunately we can't confirm ETA. We will send communication to all our clients once the integration is final.

All the best, OfentseIG

April 10, 2023

On 09/04/2023 at 12:05, hatami6702 said:

We have sent our documents, but after a few days, our account is still not activated

Hi @hatami6702

Thanks for reaching out. We have escalated your case to our senior team. Please expect an update by Tuesday.

All the best,

OfentseIG

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