OfentseIG

March 10, 2023

On 01/03/2023 at 22:39, espiral said:

Hi,

Please check it, it is not available for leverage

Hi @espiral

This will be up shortly.

Thanks, OfentseIG

March 10, 2023

On 02/03/2023 at 10:52, espiral said:

If you look in "Other" it is not available with leverage.

Hi @espiral

We will confirm with the shares desk and get back to you on this one. We are kindly asking for your patience.

Thank you, OfentseIG

March 9, 2023

On 05/03/2023 at 11:39, GB49 said:

Closing CFD trades, if you are closing a position of 1000 cfd,s in multiples of 100 cfd's per trade within an hour. Is it correct to have been charged £15 per 100 cfd's sold. IE 10 x £15 (£150) Had I sold the full 1000 in one trade would have cost £15. Doesn't seem correct to me.

Hi @GB49

Hi there, your query remains unclear. Can you please provide us with more information and context so we can help you resolve it?

Thank you so much,

OfentseIG

March 6, 2023

23 hours ago, ABSHK said:

As I was holding AMC stocks, I was issued same number of APE stocks in my IG.com account.

When the stocks were added to my account, they were initially added with $0.0 price.

Does anyone know what is the cost basis of the APE stock and does it affect my cost basis on AMC stock ?

If I sell my APE or AMC shares I need to know How do I calculate my capital gains and losses. Since I am not clear on the Cost basis.

Hi @ABSHK

Thanks for reaching out.

The APE line was a 1 to 1 distribution offered to AMC holders. Since you as the client did not purchase this holding, the price per share will be at zero. If you decide to sell your holding, you would be gaining the difference in the closing price minus the buying price of zero as your profit. Assuming you sell at 1.82 as showin on the platform, your profit will be calculated as (1.82 - 0)* number of shares = Profit

Thanks, @OfentseIG

March 3, 2023

11 hours ago, Binojisadasivan said:

Sir what is the difference between igAccount/ mt4 account which is the segregated account

Hi @Binojisadasivan

These are two different platforms. The IG platform is our normal platform and MT4 has it's own platform with it's own log in details. We offer our clients the choice to trade IG products on the MT4 platform and use all the features available from their platform.

You can read more about MT4 from the link https://www.ig.com/uk/trading-platforms/metatrader-4

All the best, OfentseIG

March 3, 2023

5 hours ago, B_S857 said:

Hello!

I have a position on US500 (futures) and I would like to keep it open if possible. However, it says that the contract ends on the 17th of March. What happens to that position beyond that date if not closed by me? Does it roll automatically into the next date or does it close and I have to manually open the next future date?

Thank you !!!

B

Hi @B_S857

Thank you for reaching out.

You can choose to enable automatic rollovers to be opened automatically at expiry.

How to set up the instructions?
You can set up automatic rollover instructions by logging in to your My IG dashboard
Go to the ‘settings’ tab, select ‘rollovers’ and then follow the instructions
Once rollovers have been set up on your account, you’ll receive a confirmation email
Automatic rollover.

All the best, OfentseIG

March 2, 2023

4 hours ago, Gavmister said:

Hello!

So I think i have figured out how to see the EMA, when i click the MOTHER indicator i can see different EMAs, Why is called something different?

I'm using a demo account for the time being, is the available leverage different on a demo account?

So I can see in your photo it says contract size per point is 10,000 GBP, what does that mean exactly?

Thanks.

Hi @Gavmister

This is how it comes up on the Live account and all platforms then you would have the option to select EMA 20 50 100. For your second question, if you are trading GBP/USD for example, then you are trading Exposure of 100,000 of first currency (GBP), denominated in second currency (USD)
Value of 1 point = $10 which is the second name currency. This is for standard contracts. Same rule applies for mini contracts.

Thanks, OfentseIG

March 2, 2023

20 hours ago, Gavmister said:

Hi guys.

I'm a beginner trader so forgive me if these are stupid questions.

Firstly, I have learnt that when trading currencies you trade with lots (micro lots, nano lots etc) with leverage but when I go on IG it just gives me the option to trade with the currency units i.e one pound or one dollar, Is this just how it is on IG or is there a way to change this, and how do I trade with leverage?

Secondly for some reason I don´t have the exponential moving average as an indicator, I even can see the indicator is available when I watch a youtube video that teaches you how to use IG but when I open my own chart and look at the indicators it´s not there, how can I access this indicator?

Thanks

Hi @Gavmister

Thank you for reaching out.

It depends on the type of account. CFDs are traded in standardised contracts, sometimes called lots. The sizes of these contracts differ depending on the asset, often mimicking how that asset is traded in the underlying markets. You can find more information on the deal ticket under the Market Info tab.

We do offer the exponential moving average on the platform. What type of account are you trading on?

Thanks, OfentseIG

March 2, 2023

21 hours ago, igreen said:

I opened an order this morning for a potion to open @491p, but the position opened before this price is reached 491p. Why did this happen? As you can see the highest price reached today is 490.5p or the 2nd screenshot.

See the screen shots below of...

1) Past Activity History

2) Daily chart

3) Hourly chart

thank you in advance,

Hi @igreen

Thanks for reaching out.

Looking at the Ask Chart for Kenmare Resources PLC (LSE), it appears that at 08:27 UK time, the Ask price reached 491p

All the best, OfentseIG

February 15, 2023

19 hours ago, PatrickUK said:

How do I set up an automatic trade when a Share hits a certain Price, for example a Stop Loss ?

Hi @PatrickUK

Would this be to open or to close?

Thanks, OfentseIG

February 15, 2023

16 hours ago, Thelearned said:

Newbie to IG and was wandering if one can trade options on individual stocks on IG, If not can someome recommend a trading platform for a UK trader. Thank you.

Hi @Thelearned

Thanks for reaching out. You can trade option through the CFD or Spread bet account. https://www.ig.com/uk/options-trading

You can find it under Options asset class on the platform. However, if the equity option you are looking for is not available on the platform, we kindly ask that you call our dealing desk to trade these options. https://www.ig.com/uk/contact-us

All the best, OfentseIG

February 15, 2023

On 13/02/2023 at 08:48, NathanT said:

For the past week, I have been unable to open my demo account. It appears to get stuck loading but doesn't appear to have the issue loading a live account. Does anyone know a fix for this? or Is this a known issue?

Hi @NathanT and @BirteBU

Could you please confirm if the issue is still ongoing on your end? We had maintenance this past weekend which might have affected the platform.

All the best, OfentseIG

February 14, 2023

23 hours ago, MTH said:

how do i buy gilts on IG?

Hi @MTH

You can only trade gilts through leverage account like the CFD or Spread betting. We do not offer bonds on Share dealing or ISA accounts.

All the best,

OfentseIG

February 14, 2023

6 minutes ago, soje22 said:

Hi OfentseIG

does this mean the shares I held in Elmo have been sold without my permission?

That is how I am interpreting "mandatory event".

Am I correct.

Regards, Stu.

Hi @soje22

That is correct. Thank you, OfentseIG

February 13, 2023

On 10/02/2023 at 22:10, sckot said:

I set this buy order for paypal - size: 30, Price: USD 70. It cost me 420 (AUD 607.56), ie. My Total Available (visible on the top), decreased by that value.

Where can I see these values in History. ie. Transactions, Past Activity, Profit/Loss.

The Past Activity shows me this:

ActivityType MarketName Period Result Channel Currency Size Level Stop StopType Limit ActionStatus Order Stop Level

OTO PayPal Holdings Inc (All Sessions) - Limit order opened: 27CWTDAV; Good till cancelled Web $ 30 70 - - - ACCEPT -

Hi @sckot

Thank you or reaching out.

It appears this query is account related. Could you please send an email to helpdesk.au@ig.com or contact us using the chat box for more information. We are unable to attend to your query as this platform is public. All the best, OfentseIG

February 13, 2023

7 hours ago, Megapharma2022 said:

Hi, I am keen to know if you have AI trading BOTS or trading with AI, or anything to do with AI in the platform?

I have been surprised that your platform is so simple, even stop loss, trailing stop loos, trainline gains, I cannot see it, unless someone explain to me why i cannot see aal of these goodies, and if they are there, i appreciate if someone show me the way.

Hi @Megapharma2022

Thank you for reaching out.

You can try all other 3rd party platforms we offer for automated trading like MT4 and PRT. https://www.ig.com/uk/trading-platforms

All the best, OfentseIG

February 13, 2023

21 hours ago, Browns1971 said:

Hi - is it possible to get previous year’s information as my standard charts only go back on a 1 year rolling basis? This is using a 4 hour chart (on both a demo and live account). Thanks so much!!

Hi @Browns1971

Here is he amount of days of data you have access. We do not provide anything outside of these.

However, you can get more data if you use PRT Premium. Unfortunately, this means you will have to close your current account with IG then reapply using https://trading.prorealtime.com/en/ig if you prefer to use this option.

All the best, OfentseIG

February 13, 2023

On 12/02/2023 at 13:06, Konrad said:

it looks like even API conpanion has some issues:

Hi @Konrad

We do maintenance every weekend. During the maintenance window we also release any new changes we worked on and then we do a server restart to reset the memory for the coming week. Maintenance took longer than expected this past weekend.

All the best, OfentseIG

February 13, 2023

On 12/02/2023 at 05:08, soje22 said:

Hi Everyone, my position held since 2021 was closed last week quoting " corprate action", does anyone know what this means?

Thank you, Stu

Hi @soje22

Thank you for reaching out.

Elmo Software Limited has announced a scheme of arrangement and you will receive AUD 4.85 for every share of Elmo Software Limited surrendered. We will be booking this mandatory event into your account shortly. You can check if it's already booked. No action is required from your end for this event. Please note that you may receive automated email notifications regarding the opening of position.

Scheme of arrangement example:

You are currently holding 100 shares in XXX Ltd and XXX Ltd has had a scheme of arrangement where you receive AUD 1 for every 10 shares of XXX Ltd held in your account.

You will receive AUD 10 as consideration.

All the best, OfentseIG

February 13, 2023

On 11/02/2023 at 10:27, RJB1866 said:

Is there a list of ETFs that are available to trade within an IG ISA. I have searched the forum and tried trial and error but cannot find any record. Any help appreciated.

Hi @RJB1866

Thanks for reaching out.

We have a stock list available on the IG website to indicate which ETFs are ISA eligible or non-ISA eligible. Have a look at the Stocks List.

All the best, OfentseIG

February 13, 2023

On 11/02/2023 at 23:35, PBor said:

Hello,

Somebody knows if it is possible to open a position automatically with pro-order, and than closing it manually??? obviously the trading system would be written without any kind of target, maybe an stoploss, but no target..

thanks a lot!!

Hi @PBor

Pro order does not allow you to create a trading system which does not include a close condition. You would have to include an exit strategy or else the system won't accept the strategy. At any time, you can manually close any of the Pro Order trades but that will be seen as a system error due to an external force impacting the trading system and will result in the system stopping. You can switch the system back on but it is something to remember because when a system stops it closes all trades opened by that system.

Thanks,

OfentseIG

February 10, 2023

36 minutes ago, NickW-uk said:

@OfentseIG any news on the PPO indicator?

Hi @NickW-uk

There are no updates at the moment. Some clients normally use PRT as it has advanced charting tools. I was unable to find PPO but we have a few Oscillators.

Thank you, OfentseIG

February 10, 2023

11 hours ago, SHennig81 said:

I am trying to add an alert for supertrend indicator and a volume weighted moving average on the same chart. i cannot seem to see these in the alerts tab though. is it possible to add these or is it only the ones they have provided? (shown below)

Hi @SHennig81

Thanks for reaching out. If it's not on the list, it will be forwarded to the relevant department to be reviewed. The change might not be immediate but we will send an update once added. All the best, OfentseIG

February 10, 2023

12 hours ago, gfredd said:

I have a share dealing account and im trying to open a live cfd account but am unable to find the option to do so. on the app when i go to add account it says no accounts available

Hi @gfredd

Thanks for reaching out. We have emailed you all the relevant information needed to help you add a CFD account. All the best, OfentseIG

February 9, 2023

2 hours ago, TeeKay said:

How long does the withdrawal request Approval takes?

Hi @TeeKay

Bank withdrawals take 1-3 bank working days. Your details will always need to be verified before any withdrawals. You can find more information from the link below.

https://www.ig.com/za/help-and-support/deposits-and-withdrawals/withdrawals

All the best, OfentseIG

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