[Trailing stop]

1 hour ago, boomerang said:

Hi,

About Trailing Stops , I check the documentation and when opening the trade a trailing stop can be set , but can a existing position which has a stop be modified to have a trailing stop ?

 

Pete

Hi @boomerang

Thank you for reaching out. 

There are two ways to add a trailing stop. 

1. You can insert a trailing stop when putting in a market order to deal at the current price. This can be done under "Deal" (or Trade in he mobile app) from the dealing ticket on the platform. 

2. From open positions. 

If you click in the stop box, it gives you the option to select the drop down error where you can find the option to add a trailing stop. You will need to add the following for the trailing stop to be accepted:

• Stop Level Price level at which current position will close if no trailing advantages occur
• Stop Distance Number of points the stop level should be away from the current price when trailing advantages occur
• Step Distance Number of points the underlying market will need to move before trailing advantages occur
   

All the best, OfentseIG

[Refer a Friend]

2 hours ago, beana99 said:

is system open if a relative or member of the family is introduced?

 

Hi @beana99

Thanks for reaching out. 

If the referrer and referee have the same postal address we will reject the request. 

Thanks, 

OfentseIG

[NO NEWS FEED]

Hi All, 

Please kindly note that the Twitter Feeds are back on the platform. 

All the best, OfentseIG

[Request to correct a Market Data Sheet ignored]

22 hours ago, eddyed said:

ANY HELP HERE?

Hi @eddyed

Please send your query to helpdesk.uk@ig.com with the incident number INC0688151 to confirm the fix was not resolved. Your email will be forwarded to the relevant IT team to help in resolving the issue. 

Thanks, 

OfentseIG

[Convert sterling account into dollars.]

On 27/03/2023 at 20:02, johnny25 said:

Am I able to convert my share trading account from sterling into dollars to trade with, as I mainly trade US stocks?

Hi @johnny25

Thanks for reaching out. 

You can have a multi- currency account which enables you to have different currency balances in your share trading account. You can change it from your My IG. Please log into your account from the desktop, on My IG, select the tab 'Live Accounts'. You will have the option to change your conversion settings from 'Daily' to 'Manual' from the option 'Currency Conversion'. 

For multi-currency accounts, clients will pay commission of 2 cents per share with a minimum charge of $15 on US stocks. Changing your currency conversion settings influences the amount of commission you pay. Our team reviews these changes on a monthly basis, so it may take some time to update your account. 

All the best, 

OfentseIG

[The money I have paid does not relate to the amount of shares I thought I bought]

On 24/03/2023 at 18:56, Armelle said:

Hi thank you for this information, I wonder how I got this wrong 😢. because that is what I would like, a share dealing account. I will have a look at this, although I am slightly put off because it was not clear to me that I opened the wrong account.

Thanks for the clarification, I guess now I need to figure out how to get what is left of my money out of the CDF account before I start again. At this point looking at the account I am worried I might end up owing it money!!

Thanks again

Hi @Armelle

If you close the positions, you only loose the loss made on the position. The margin invested in the position will be returned to your account. 

All the best, OfentseIG

[Ichimoku colours / live platform]

On 25/03/2023 at 18:17, PaliGap said:

I too would like to know how to customise the IG Ichimoku colors & line width if possible.

Hi @PaliGap

If you click on the acronym 'ICHI', a new window will pop up with the option to customize the colour and line width. 

Thanks,

OfentseIG

[News search using news codes]

On 26/03/2023 at 09:19, The_Alnchemist said:

I know how to get news for a specific company using the Search function in a News & Analysis window, for example LLOY.L. But is it possible to get all news for multiple news codes, for example LLOY.L and BAES.L? I haven't found a way of doing it.

Hi @The_Alnchemist

Could you please paste a screenshot of where on the platform you are accessing News and Analysis. 

Thanks, 

OfentseIG

[AUSBANKING]

5 hours ago, jamiepark said:

why was Ausbanking, Aus finance closed today?

Hi @jamiepark

Thanks for reaching out. Could you please confirm the full name of the stock and what the status or error message was on the platform.

Thanks,

OfentseIG

[The money I have paid does not relate to the amount of shares I thought I bought]

13 hours ago, Armelle said:

Hi I am new to IG, I have set up a live account after using the demo account. I have purchased 500 shares in IAG at the price of 139.60 GBP. According to my calculations, this should cost me £698.00 but this is not the amount of money that has been taken from my funds, in fact, it is hard for me to work out how much I paid for this as also the charge for the trade has been taken which I think is £10. I seem to have paid about £100 but nowhere near the amount of £698.00.

When I ordered the shares in the deal box I put 500 into the box named "size". When I did this it said to buy 500 shares @139.60 GBP.

Why have I not paid more money? Do I now own 500 shares in this company? Any ideas I would be grateful.

Thank you

Hi Armelle, 

If you are trading in a CFD account, you would be trading on leverage. This account is for price speculation where you do not own the underlying asset. If you would like to open a share dealing account where you would be registered as the owner of the shares and shareholder in the company, the correct account to open is a share dealing account. 

You can add a share dealing account by logging into your IG account from the desktop. On your My IG, click on 'Add an Account'. 

All the best, OfentseIG

[Account activation]

3 hours ago, CarloPanta said:

Hello,

I have a question on my account activation. I have uploaded my ID document (which contains the proof of residence), it has been validated and approved, but my real accounts are still inactive. When will they be activated?

Thanks in advance,

Carlo.

Hi @CarloPanta

Our Italian Onboarding team will be in contact with you soon. 

All the best, OfentseIG

[shares table interval menu doesn't go beyond 1 month]

1 hour ago, richardp said:

I have an isa account and i like to see the history of the stock but in the workspace it only goes back 1 month, For me these are long term stocks and would like to see up to 5 years. I am using the ig software. Any suggestions would be greatfully received

Hi @richardp

Thank you for reaching out. 

Please try changing 'Type' to annual and Date to Custom period to download your statement for every year. 

All the best, OfentseIG

[Adding trailing stop to orders and open positions?]

10 minutes ago, sketch said:

Thanks for this, great info.

 

Is it possible to add to an order? for example, if I find a signal I agree with but want to amend to a trailing stop? 

 

or would I need to wait for it to become an open opposition to amend? 

Hi @sketch

We don't have the option to add it to an order. You might have to wait for the position to open to add the trailing stop. 

OfentseIG

[IG decided to close my account!!]

19 hours ago, Stokie69 said:

I have held a trading account with IG for over 10 years and recently had a request for banking and employment details which I duly sent. I have traded regularly in my time with IG and have never had any financial problems with them. My account is reasonably well funded if not overly large with at present no open positions. I find it very insulting after holding an account with them for such a long time that they deem my business to not be worthy of them anymore!! I wonder how many other clients have been treated this way?

Hi @Stokie69

I am sorry you had a negative experience with IG and certain processes we have in place. We review account statuses annually for all leveraged accounts as per regulation. IG must continuously assess the appropriateness of that account for the client. We do this by assessing a combination of financial status and previous trading experience. This is required to protect the interest of our clients. As we provide highly leveraged products, it may not be suitable for everyone and can result in losses that exceed your deposits. If you would still prefer to escalate this, please reach out to helpdesk.uk@ig.com 

Thanks,

OfentseIG

[how do I find my IG account's DTC number?]

13 hours ago, koaloachka said:

I have also been asked for IG's DTC number so that they can transfer shares to my IG account.  Can this be made available or could you provide the contact details they should use for to facilitate the transfer?

Hi @koaloachka and @urbant

You other broker can contact  transfers@ig.com for more assistance with your DTC and transfer as this can be shared between brokers. 

All the best, 

OfentseIG

[Adding trailing stop to orders and open positions?]

15 hours ago, sketch said:

Hi all,

Pretty novice here but looking to re-platform from PLus500.

Just getting my head around demo mode, I cant seem to find a way to add a trailing stop to my open positions or in an order, is this possible? 

Orders screen im only able to add a guaranteed stop, open positions im only able to amend the stop/limit in a fixed position. 

Hi @sketch

Thank you for reaching out. 

There are two ways to add a trailing stop. 

1. You can insert a trailing stop when putting in a market order to deal at the current price. This can be done under "Deal" (or Trade in he mobile app) from the dealing ticket on the platform. 

2. From open positions. 

If you click in the stop box, it gives you the option to select the drop down error where you can find the option to add a trailing stop. You will need to add the following for the trailing stop to be accepted:

• Stop Level Price level at which current position will close if no trailing advantages occur
• Stop Distance Number of points the stop level should be away from the current price when trailing advantages occur
• Step Distance Number of points the underlying market will need to move before trailing advantages occur

All the best, OfentseIG

[Prorealtime not working spreadbetting demo account]

17 hours ago, Varma said:

This is fixed now but getting a different error when i am trying to place order in pro real time

"dealing is not available on charts at this point of time"

Please can someone let us know when this problem will get completely fixed.

Hi @Varma

Thanks for reaching out. We identified a problem and are monitoring the solution to see if we can find a permanent fix for that issue. If you need further assistance please reach out to helpdesk.uk@ig.com.

All the best, OfentseIG

[CFD position when company is sold]

14 hours ago, Bobabc said:

Company I have CFD with is subject to takeover. On the premise that bid is successful  Will I benefit from the sale or am I at risk if I do not close CFD’s before share is delisted?

Thanks in advance

Hi @Bobabc

CFD positions are also included in the offer. Since the corporate action can have a direct impact on the price of a stock or have some effect on the stock, IG must replicate what occurs in the underlying market on clients leveraged positions

The affect that a takeover will have on an existing CFD position will vary, depending on whether the acquiring company offers cash, stock, or a combination of both for the target company.

Cash takeovers:

Your position will be closed out when the cash is received and adjusted for interest, depending on the contract of the trade.

Stock takeovers:

Your original position will be closed, and a new position will be opened to reflect the terms of the takeover, based on the previous night’s closing price. Any stops or limits will be adjusted accordingly.

Cash and stock takeovers:

The original position will be closed, and a new position will be opened to reflect the terms of the takeover based on the previous night’s closing price and the cash offer, and adjusted for interest depending on the contract of the bet. Any attached stops or limits will be adjusted.

All the best, OfentseIG

[NO NEWS FEED]

Hi All, we experienced an issue that led to Twitter Feeds not updating on the platform. An investigation was conducted to identify the cause and find a permanent solution to the problem. We have our IG teams prioritizing on resolving the issue on a timely manner. We unfortunately do not have ETA on when this will be resolved and apologize for the delay and inconvenience caused. We kindly ask for your patience. 

Thanks, OfentseIG

[Account Verification]

14 hours ago, ThatGuy13 said:

Hey does anyone know how it takes to get your account verified? I’ve been waiting for quite some time. 

Hi there, it can take up to a week depending on the number of new applications our account opening receives. In addition to documents, our team conduct their own research and may even contact you to ask additional questions, before approving/ rejecting your application. Whilst you have uploaded all documents, the account team still need to manually activate your account, which is why you can still see ‘pending’. You will receive an email confirmation when your account has been activated.

Thanks for your patience.

OfentseIG

[Spreadbetting stop loss too wide for me?]

2 hours ago, Hampshire321 said:

Hi,

I have opened a demo spreadbet account with IG with a balance of £2000 to mirror how much i would actually have in a future live account

I then wanted to risk 2% of my equity in a trade, so i  selected a bet of £10 per point (the minimum allowed) with a stop loss of 4 points away (2% of balance  = £40) . I know this is a very short stop in a volatile market but it is the only way i can stick to my risk per trade ratio.

However i then was greeted with an error saying the stop must be at least 8 points from the current market price, which would mean a 4% risk of my balance (£80)

Is there a reason for this please or am I doing something wrong?

Thanks

HL

Hi @Hampshire321

Thanks for reaching out. All markets will have a set minimum distance and this will be different for each product. These distances can be shown in points or percentage of the price. 

During periods of increased or expected market volatility, we may increase the minimum stop distance as compared to the initial stop distance. In such situations you will have to adhere to the new stop distance when amending your stop levels. 

Thanks, OfentseIG

[Open trade on a demo account]

On 17/03/2023 at 23:20, Josh said:

Hi , I am new here and still on a demo account. This has been happening to me all day for the first time, when I open long buy trades , it puts me in high minus straight away, even when the rate is above where I entered.can someone explain to me what’s happening here thanks. I have attached a screen shot . 
thanks

Hi @Josh

Immediately after opening your trade, you’ll notice that your position will start at a loss equal to the spread at the time you placed your trade.

Say you wish to purchase 1 contract of the FTSE 100 (1 contract is valued at £10 per point), and the full spread between the bid and ask price is 1 point.*

The spread cost of this trade would be 1 contract x £10 per point (value of the contract) x 1 point spread = £10

Therefore, your position would open at a loss of £10 to pay off spread. 

All the best, OfentseIG

[pro real time]

On 17/03/2023 at 17:15, chilliloft said:

can you have pro real time set up  on demo as well as live account ?

 

thanks

Hi @chilliloft

If you have it enabled on on the live account, you can activate it for free on the demo account. Please email helpdesk.uk@ig.com to help activate your demo PRT. You can also reach out to the helpdesk via live chat as it is a quicker way to get a response. https://www.ig.com/uk/contact-us

All the best, OfentseIG

[TradingView]

22 hours ago, waynemac said:

When can I link my IG account to TradingView?

Hi @waynemac

After checking with the relevant team, the integration was pushed to mid year. It will be a staggered launch so mot all countries will get access at the same time. We will confirm the details and the date by email to all our clients. We apologize for the delay and inconvenience. 

All the best, OfentseIG

[Any update on IG integration with TradingView?]

2 hours ago, MayorofBelsize said:

Hi, just to clarify does the TradingView integration date mean that IG will go live by start or end of April?

Hi @MayorofBelsize and All, 

After checking with the relevant team, the integration will be finalized to mid year. It will be a staggered launch so not all countries will get access at the same time. We will confirm the details of the integration and the date by email to all our clients. We apologize for the delay and inconvenience. 

All the best, OfentseIG