AshishIG

Hi @pwaters, This update was released last night in Singapore. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 15th Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 15th April 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @KGP, If you could kindly send an email to helpdesk.au@ig.com detailing your requirements, our team will promptly look into this and provide you with assistance as soon as possible. All the best, AshishIG

Hi @Htj999, You can call 1800 601 734 or +61 3 9860 1734. For more support, you can visit- https://www.ig.com/au/contact-us Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 8th Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 8th April 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Find below the table that shows the number of days' worth of overnight funding fees you will be charged if you keep a Forex position open on a particular day. The overnight funding fee is the cost of holding a position overnight through 10 PM UK time, and it is charged at the end of each trading day. This fee is calculated based on the size of your position and the interest rate differential between the two currencies involved in the trade plus the IG admin fee. To help you manage your trading costs and make informed decisions, we have created this table that displays the number of days' worth of overnight funding fee you will be charged. This information can be used to estimate the cost of holding a position over a certain period and to decide whether to keep it open or close it before the end of the trading day. In the future, we will regularly publish this table at the start of each new month. Disclaimer: Please note that in some cases, the number of days may change due to public holidays or bank holidays. We will do our best to inform you of any changes as soon as possible, but we recommend that you keep an eye on the holiday calendar to avoid any surprises.

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 1st Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Hi @asbsurgeon, Are you still experiencing the same issue? Typically, this can be resolved by clearing cookies and cache from your browser. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 25th Mar 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 25th March 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @fxdoc, I'm sorry to hear about this. Could you kindly contact our helpdesk and provide the payment receipt so that our team can investigate and assist you further? Please send an email to helpdesk.uk@ig.com. Regards, AshishIG

You can reach out via https://www.ig.com/za/contact-us All the best, AshishIG

There will be changes to certain markets due to Good Friday / Easter. Please have a look at the table below to see how your trading could be impacted. All times listed below are in UK time (GMT) Friday 29 March European and US equity markets will be closed The Volatility Index (VIX) will be closed European and US commodities will be closed Rates and bonds will be closed for the day Japan 225, Singapore Blue Chip, and China A50 will be open Saturday 30 March Weekend markets and cryptocurrencies will be open as normal Sunday 31 March Weekend markets and cryptocurrencies will be open as normal. Forex will open at 9 pm. US and 24-hour indices quoted from 11 pm Monday 1 April European equity markets will be closed. European 24-hour indices quoted out-of-hours US markets will re-open Tuesday 2 April European markets will re-open Note- There will be no LBMA Gold FIX on 29/03 and 01/04. Disclaimer: The information provided above is accurate to the best of our knowledge. They are subjected to change and should only be used as guidance.

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 18th Mar 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

@espiral @FrancoisT, Just a heads up, the stocks you're looking for is already on the platform. If you're having trouble placing trades, please contact our Helpdesk for assistance. All the best, AshishIG

Hi @FrancoisT, If you can't find the instrument/stock you're looking for, you can submit a request using the link below and following the specified format. We will then check to see if the instrument can be offered. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 11th Mar 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Hi @RayA, I noticed that your P&L is showing a profit, which is due to some stocks having incorrect book costs. This can happen when there are corporate actions like stock splits, mergers, or ISIN changes. When these changes occur, the book cost may show as zero, causing the stocks to appear profitable since the book cost isn't updated. To address this issue, you'll need to edit the book cost for those stocks. Once these adjustments are made, your P&L should reflect accurate information. For guidance on how to edit your book cost, please visit this link: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost If you need help updating the book cost or require further assistance, please feel free to DM me so that I can assist you. All the best, AshishIG

Hi @hunter, It's possible that the issue is related to stock availability. Feel free to speak to our dealers on call to inquire about borrowing and issuing shares in such cases. Could you please provide us with the names of the shares where you're experiencing this error? This will help us investigate and provide you with more information. Regards, AshishIG

Hi @hhhtrads, This is due to the dividend adjustment on the FTSE 100 for 29.33 points that occurred yesterday. You can find more details about the dividend adjustment here: Regards, AshishIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 11th March 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @bartus85, Thank you for reaching out. We're sorry you're still waiting for your account activation. We've contacted the New Business team to investigate this. You'll be contacted as soon as possible to help activate your account. We appreciate your patience. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 04th Feb 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency