CharlotteIG

Hey @Wzig123 thanks for your post. 
Your account manager should get in contact with you if the account isn't open yet. If you believe there's been a delay I would advise calling the office between 9am-5pm local office time. 
Sorry I couldn't help more with this. 

Hey, thanks for your question. 
There is a settlement period for non-leveraged buying and selling. If you sell shares and you have the funds on the ISA account as 'unsettled' you can use those funds to buy new stock. You just cannot withdraw them until they're settle. 
I hope this helps, let me know if you need anything else. 

If you wish to dematerialise your stock share certificate, you can by filling our our Crest form and sending it in alongside your shares. Please note that physical share dematerialisation fee is £100 + VAT per line of stock. This fee is levied to us by our broker, and passed on to you. 
You can find the Crest form we need filled out to dematerialise stock by following the link here: https://www.ig.com/uk/investments/share-dealing/transfer-investments
Any other questions please let me know.

Hey, 
After speaking with them they said it's unlikely due to it being very illiquid but they've asked the head of futures to look into it to see if we can offer it. 
Sorry about the late response. 

Hey @future_customer, thanks for your post.
If you have a share dealing account and an ISA account you will only have to pay £24 per quarter for the two of them. You do not have to pay the £24 twice. 
If you trade on either the share dealing or ISA account they will both be deducted from the custody fee for that quarter. 
The ProRealTime platform is only available for our leveraged account. We don't offer any technical analysis platforms for non-leveraged. We are looking to have our new IG platform available at the end of January/ beginning of February which should give more options such as indicators. 

No problem, glad it's all working for you now

Hey, 
You will be able to add two share trading accounts. You can add another by going to myIG> Add another account: 


I hope this helps, if you need anything else respond to this chat or relevant forum and '@' me in

Hey @bucko, thanks for your question. 
Change is point change for the market that day. % change is the % it's changed for the day. 
If a market that was priced at £10 moved up to £15 by the end of the day, change would be 5, change % would be +50%. 
I hope this helps  

Hey @Hogan, thanks for your message. 
If you're referring to Stars Group Inc (TSE: TSGI) we would not be able to transfer them over because they trade on the Canadian exchange which we're not set up on.
I'm not sure which Australian broker does allow traders to move and trade Canadian shares. 
Sorry I couldn't help with this. 

Hey Rob, thanks for your post. 
This dividend has been paid to clients now. With share dealing accounts it's usually 1-2 working days after the pay date. The ex dividend date was 29th August 2019. You would have needed to buy the stock before the 29th August 2019 to receive the dividend. Check your stock, if it was purchased before 29th August 2019 please contact our help desk so they can look into the issue for you. 
Thanks

Hey @BackyardCursor, thanks for your first post
Most client positions will be executed immediately. The way that we operate is making sure we hedge the same way as clients. Ideally we would have 50% long and 50% short meaning when one is losing the others are winning and they cancel out each others profit/ losses. Of course most of the time this isn't the case. 
So say 60% are long and 40% are short IG have to hedge that additional 20% long. Because we are hedging trades we have to sometimes ask client, who are trading large sizes, to use advanced orders or call us to hedge their positions directly with us. 
This is why you may occasionally see that some markets become 'unborrowable' (no short positions) or 'unlongable'( no long positions) because we're unable to hedge anymore in that market and we wouldn't take on client positions that we can't hedge. 
I hope this helps

Thanks for your post. 
If you're using the IPhone (iOS app) you can close a position by clicking the positions tab at the bottom of the page> Click on the position you wish to close> Close position. 


With the Android app you need to select the three horizontal line in the top left corner> Trades > Closed > Close position. 



Let me know if you have any other questions, I'm more than happy to help  

Hey @BennyBuysShares, thanks for your message. 
When placing a limit order you're looking to buy at that price or better (lower) this market was trading around 0.15. We were deleting the order because the price you were looking to buy at was so much higher than the market price. It looks like bad practice on our side and it means you can get filled at a higher price than you need to be. 
If you were looking to only buy when the market reaches $0.002 you could set an alert then place a limit order. Alternatively you can place a stop order to buy but if it moves up you can get filled at $0.002 or higher. 
I hope this helps. 

Hey @pripet324, thanks for you post. 
When you first start up on spread betting you do get 75% reduction in the bet size for the 1st week, the 2nd week it's 50%, the third week you get 25% off the bet size then on the 4th week it's the normal full bet size. 
On CFD it will be 50% for a week then normal bet size. 
We have reduced sizes so clients can try smaller sizes and practice. 
I hope this helps.

@ben91, I hope you're well. 
After speaking with our corporate actions team they said that the conditions of the takeover was cash for any SodaStream shareholders. This amount is still pending. Once the company announce how much they're giving to shareholders and distribute the funds to IG we will be able to remove the shares for your portfolio and allocate the funds. 
We do apologise for the delay but IG are not able to do anything until the company announce and pay us. 
All the best

Hey, 
We do not restrict clients on how much they trade per day. We have some clients who use scalping as their trading strategy and we have no issues with this. 
Happy trading

Hey @FRC- thanks for your feedback message.
I can see why this can be a little confusing. When buying a put you want the underlying market price to go down. However, the option is priced depending on how likely is to settle below the strike price. If it's very likely the option will be priced high, if it's not likely then the price of the option will be lower.
If the price at which you bought the put option is higher than what the put option sell price is at now it's not good for your position, it's more than likely that the underlying market price has increased. If you were to close the option out at $305 it means you would lose ($320 - $305) x size. 
If the underlying market price has moved down you should see that the option price normally moved up because it's more likely that at expiry the market price will settle below your strike price. 

Hey @SGibbs2  thanks for your message. 
With non-leveraged accounts (Share dealing), you will be able to find CTC statements on the platform on the MyIG page by selecting Live accounts> Statement.

If you can't find it there, open up the platform and select My Account> History> Statements. 

With leveraged (CFD or spread betting) accounts you will need to contact us and request them. 
Let me know if you need anything else by '@' me. 

Hey @Cheerywalnuts, thanks for your post. 
The movement on the cash price was the dividend adjustent for Wall st. Adjustments are made 21:00 GMT, (so 5am Singapore time). We post the expected dividend adjustments on the community on 'Our Picks'. The Wall St adjustment that evening was posted as 32. 6.
If you want to see how dividend adjustments work on Cash markets you can find out more by following the link below: 
How do dividend adjustments affect my position?

Hey @Arnold Wright, thanks for your message. 
With non-leveraged accounts (Share dealing), you will be able to find CTC statements on the platform on the MyIG page by selecting Live accounts> Statement.

If you can't find it there, open up the platform and select My Account> History> Statements. 

With leveraged (CFD or spread betting) accounts you will need to contact us and request them. 
Let me know if you need anything else by '@' me. 

Hey @SteveKG, apologies for the late response. 
You would need to sign up with https://www.ig.com/en. This is an English platform for persons living in Spain. 
I hope this helps. 

@LLass, thanks for your message. 
It is a regulatory requirement that we have to make this information available for clients to see. 
What is it you mean by having the banner signed? If you '@' me in your response I will be able to get back to you. 

Hey @paulajacobs- Thanks for your feedback message. 
If you contact our client facing team on helpdesk.uk@ig.com with instructions to send you the financial year statement you need they will be able to email it to you. 
Thanks  

Hey @TheDudeLondon,
Thanks for your message. The VIX overnight funding is caluctated the same was as undated commodities. It's explained best on our website under The better way to trade commodities then go to 'Spread betting example'. 

Let me know if you need additional clarification or if you'd prefer to speak with someone give us a call. However the figure you provided does seem right. The adjustment for the VIX that would have been taken this morning was 0.041071.. (0.041071 x £ per point) . 

Hey @JoeSoap
It's no problem. Best to have it answer specifically to your question, otherwise it may not make sense. 
We only offer two types of orders to open. One is the limit order which is buying at a more favorable level (lower than the closing price for the market). These will only open you up at the price you select or better (lower than the trigger price in this incident). If the market opens up though, this will not get triggered.
 
If you were wanting to buy at a higher price than the market closing price because you believed the market will open up then it's a stop order, which can be subject to negative slippage. You must have placed a stop order which means you can get filled at a worse price. There's no way to guarantee the open price, we will fill you at the price you select or the next available price. 
 
If you have any other questions let me know.