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Brexit Update: for EEA clients


CharlotteIG

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Brexit Update: for EEA clients

As we’ll no longer be able to service EEA clients after the Brexit transition period ends, your CFD account will be set to ‘closings only’ from 31 December 2020. You’ll have at least 30 days to close your positions, before they are closed at the prevailing price from 31 January 2021. Your account will then be closed.

If you have previously agreed to transfer your account to IG Europe but have not received confirmation that the transfer has taken place, please email the helpdesk / live chat us as soon as possible so we can look into this.

What if I want to keep trading CFDs with IG?

Transfer your account to IG Europe to keep trading CFDs with IG. IG Europe is based in Germany and is authorised and regulated by BaFin and Bundesbank. It offers a range of financial products depending on your location, including CFDs, options and turbos.

To transfer, please log in to My IG and follow the prompts. If you do not see any prompts, please reply to this email as soon as possible – and no later than 8 January 2021.

Please note that, after 31 December, you will still be placed on closings only until your account has been successfully transferred. Therefore if you consent to the transfer, you won’t be able to open any new positions from 31 December until the transfer has taken place. We expect the transfer to happen in mid-January, and we will notify you of your transfer date in advance.

What if I want to keep spread betting with IG?

Transfer your account to IG Europe to keep spread betting with IG. IG Europe is based in Germany and is authorised and regulated by BaFin and Bundesbank. It offers a range of financial products depending on your location, including spread bets, CFDs, options and turbos.

To transfer, please log in to My IG and follow the prompts. If you do not see any prompts, please reply to this email as soon as possible – and no later than 8 January 2021.

Please note that, after 31 December, you will still be placed on closings only until your account has been successfully transferred. Therefore if you consent to the transfer and verify your ID, you won’t be able to open any new positions from 31 December until the transfer has taken place. We expect the transfer to happen in mid-January, and we will notify you of your transfer date in advance.

What if I want to keep share dealing with IG?

After 31 December 2020, we will no longer be able to offer share dealing accounts to EEA clients. If you have a share dealing account with us, it will therefore be set to ‘closings only’ from 31 December 2020 and we reserve the right to sell your holdings and close your account from 31 March. This means that you’ll have at least three months to close your positions or transfer them to another provider.

Please note that we will not charge you any commission for selling your shares between 31 December 2020 and 31 March 2021.

You can find out how to transfer your positions out of IG here. Please note you may experience a delay in having your positions moved.
 

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What if I want to keep share dealing with IG?

Are you going to allow EEA clients to continue to keep their share dealing accounts now that the brexit agreement has been signed ?

 

 

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Guest CosCosCos

Posted

Hi,

I've been trying to transfer my account for a number of days now and cant get through to to the "Identification agent" for the identification verification process.

I've notified IG via the helpdesk, I can t get through on the phone 

 

Can someone give me a call please.

Many thanks

Paul

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19 hours ago, Guest CosCosCos said:

Hi,

I've been trying to transfer my account for a number of days now and cant get through to to the "Identification agent" for the identification verification process.

I've notified IG via the helpdesk, I can t get through on the phone 

 

Can someone give me a call please.

Many thanks

Paul

Hey Paul, 

We're sorry about this change. Unfortunately we have to follow guidelines and make these changes in preparation. 

Share dealing accounts won’t be transferred during this process.

Your account will be set to closings only and you will have up until 31 March 2021 to sell your holdings (commission free) or transfer out to a different broker.

To learn more on how to transfer out your holdings please click here.

All the best 

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Guest CosCosCos

Posted

Hi thanks for getting back.

I have no difficulty with the change and I want to continue as a client of IG. I understand from your information that I can transfer to IGEurope. Part of that process requires me to complete an identification verification process. My account has been frozen (in terms of my ability to make trades) until such time as the transfer to IGEurope is complete. However, your idNow process is not working.

Please advise on any alternative ID verification methods by which I can transfer to IGEurope. This is now getting extremely frustrating and is costing me significant returns (on trades that I had lined up but cannot execute).

To note i have raised this problem via live chat, email, twitter, phone and on this forum. To date yours above has been the only response. Please can you now give me a call directly and advise on how to progress what should be straight forward administration process.

 

P.

 

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Hi Charlotte,

I don't know if you saw my previous (not shown here).

Please can you advise on how I can transfer my account as instructed by IG. The ID verification process does not work.

I don't want to close my account and I want to continue trading. Please advise directly on how to progress IG's transfer process as instructed by IG.

Also, can you firm up on what you mean by "Share dealing accounts won’t be transferred during this process.". am I to understand from this that I can not continue to trade on IG at all, transfer to IGEurope or otherwise?

 

Note: I've tried to phone, email, tweet, live chat and no response to date. This forum has been the only response. 

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I REPEAT DERMOTS QUESTION 

Cant get thru to I G

JUST DISCOVERED PASSPORT OUT IF DATE CAN I USE ANY OTHER ID

Regards

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On 05/01/2021 at 15:45, Haven said:

I REPEAT DERMOTS QUESTION 

Cant get thru to I G

JUST DISCOVERED PASSPORT OUT IF DATE CAN I USE ANY OTHER ID

Regards

I REPEAT THE ABOVE 2 COMMENTS...

I've been trying for 3 days to get this sorted.  First night, got an Identification Agent, going through the process only to be told he wasn't able to view my passport properly and advised to dawnload the app on my phone.  Did this straight away and waited over an hour, no agent.  Next evening, an hour and a half, no agent, and here I am again tonight, gave up after 45 minutes.  This is the worse process ever.  Going to try one more time tomorrow morning and if I don't get connected with an agent, I'm taking my business somewhere else.  Sorry for long post, but I am just totally fustrated at this process, the same as previous 2 people said, it's just not good enough!!! 

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ID Now is a failure of a service. Although IG is ultimately to blame - we are IG's customers, not ID Now's customers.

IG should abandon the ID Now account verification process. It is a disaster.

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