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What if I want to keep share dealing with IG?

Are you going to allow EEA clients to continue to keep their share dealing accounts now that the brexit agreement has been signed ?

 

 

Hi,

I've been trying to transfer my account for a number of days now and cant get through to to the "Identification agent" for the identification verification process.

I've notified IG via the helpdesk, I can t get through on the phone 

 

Can someone give me a call please.

Many thanks

Paul

19 hours ago, Guest CosCosCos said:

Hi,

I've been trying to transfer my account for a number of days now and cant get through to to the "Identification agent" for the identification verification process.

I've notified IG via the helpdesk, I can t get through on the phone 

 

Can someone give me a call please.

Many thanks

Paul

Hey Paul, 

We're sorry about this change. Unfortunately we have to follow guidelines and make these changes in preparation. 

Share dealing accounts won’t be transferred during this process.

Your account will be set to closings only and you will have up until 31 March 2021 to sell your holdings (commission free) or transfer out to a different broker.

To learn more on how to transfer out your holdings please click here.

All the best 

Hi thanks for getting back.

I have no difficulty with the change and I want to continue as a client of IG. I understand from your information that I can transfer to IGEurope. Part of that process requires me to complete an identification verification process. My account has been frozen (in terms of my ability to make trades) until such time as the transfer to IGEurope is complete. However, your idNow process is not working.

Please advise on any alternative ID verification methods by which I can transfer to IGEurope. This is now getting extremely frustrating and is costing me significant returns (on trades that I had lined up but cannot execute).

To note i have raised this problem via live chat, email, twitter, phone and on this forum. To date yours above has been the only response. Please can you now give me a call directly and advise on how to progress what should be straight forward administration process.

 

P.

 

Hi Charlotte,

I don't know if you saw my previous (not shown here).

Please can you advise on how I can transfer my account as instructed by IG. The ID verification process does not work.

I don't want to close my account and I want to continue trading. Please advise directly on how to progress IG's transfer process as instructed by IG.

Also, can you firm up on what you mean by "Share dealing accounts won’t be transferred during this process.". am I to understand from this that I can not continue to trade on IG at all, transfer to IGEurope or otherwise?

 

Note: I've tried to phone, email, tweet, live chat and no response to date. This forum has been the only response. 

I REPEAT DERMOTS QUESTION 

Cant get thru to I G

JUST DISCOVERED PASSPORT OUT IF DATE CAN I USE ANY OTHER ID

Regards

On 05/01/2021 at 15:45, Haven said:

I REPEAT DERMOTS QUESTION 

Cant get thru to I G

JUST DISCOVERED PASSPORT OUT IF DATE CAN I USE ANY OTHER ID

Regards

I REPEAT THE ABOVE 2 COMMENTS...

I've been trying for 3 days to get this sorted.  First night, got an Identification Agent, going through the process only to be told he wasn't able to view my passport properly and advised to dawnload the app on my phone.  Did this straight away and waited over an hour, no agent.  Next evening, an hour and a half, no agent, and here I am again tonight, gave up after 45 minutes.  This is the worse process ever.  Going to try one more time tomorrow morning and if I don't get connected with an agent, I'm taking my business somewhere else.  Sorry for long post, but I am just totally fustrated at this process, the same as previous 2 people said, it's just not good enough!!! 

ID Now is a failure of a service. Although IG is ultimately to blame - we are IG's customers, not ID Now's customers.

IG should abandon the ID Now account verification process. It is a disaster.