Jump to content

Unable to purchase shares in pre / post market

Recommended Posts

Hi Guys

I tried to purchase some US shares right now (1pm) and it doesnt allow me to do so. I get a message that your order was rejected and no further details. I tried this with a few different shares. Are we able to buy shares in the pre-market via IG?

Share this post


Link to post
4 minutes ago, jasear said:

Hi Guys

I tried to purchase some US shares right now (1pm) and it doesnt allow me to do so. I get a message that your order was rejected and no further details. I tried this with a few different shares. Are we able to buy shares in the pre-market via IG?

Hi, US CFDs and Shares marked 'All sessions'. See this page;

https://www.ig.com/uk/shares/after-hours-trading

 

image.thumb.png.b43460192024c05bac0e538ad73e9ea0.png

Share this post


Link to post
15 minutes ago, Caseynotes said:

Hi, US CFDs and Shares marked 'All sessions'. See this page;

https://www.ig.com/uk/shares/after-hours-trading

 

image.thumb.png.b43460192024c05bac0e538ad73e9ea0.png

Thanks for the reply. Not sure I follow. If I am reading their guide correctly it seems like I should be able to purchase shares from 12-10:30pm. So not sure why it rejected my order at 1pm? I am trying to buy Shares in Tesla.

Share this post


Link to post
4 minutes ago, jasear said:

Thanks for the reply. Not sure I follow. If I am reading their guide correctly it seems like I should be able to purchase shares from 12-10:30pm. So not sure why it rejected my order at 1pm? I am trying to buy Shares in Tesla.

which Tesla? Tesla Motors Inc or Tesla Inc.

Share this post


Link to post
Posted (edited)
3 minutes ago, Caseynotes said:

which Tesla? Tesla Motors Inc or Tesla Inc.

Tesla Motors Inc (All Sessions)

Screenshot 2020-05-04 at 13.32.29.png

Edited by jasear

Share this post


Link to post

I think it may be that your Order level is above the offer in the market, so a Limit order probably won't work. You either need to change your order level to less than the offer or change the order type to Stop

Share this post


Link to post
3 minutes ago, jasear said:

Tesla Motors Inc (All Sessions)

Screenshot 2020-05-04 at 13.32.29.png

ok, I see price gaped up on the very next M1 candle, it may jumped over your order. Not sure of the order types on that platform, is there an 'at market' option? More info on the rejection notice would be useful.

Share this post


Link to post
8 minutes ago, Caseynotes said:

ok, I see price gaped up on the very next M1 candle, it may jumped over your order. Not sure of the order types on that platform, is there an 'at market' option? More info on the rejection notice would be useful.

There is a market option but I get the following.

Also the gap was me paying more than what the buy value was so not sure why it would reject that.

Screenshot 2020-05-04 at 13.52.31.png

Share this post


Link to post
4 minutes ago, jasear said:

There is a market option but I get the following.

Also the gap was me paying more than what the buy value was so not sure why it would reject that.

interesting, I'm not sure either but the note is suggesting all pre/posts are being put through the 'direct market access' system, if there was no one there wanting to take the other side is one reason the order might be rejected.

Share this post


Link to post

I really dont understand how the pre and post market work. I tried placing an order in the post market and it has just gone into pending orders and is stuck there. It was a limit order and I limited it to the market value so dont understand why it does just get filled.

It just seems like whatever I do my orders are never filled in pre or post market. When the market opens there is no problem and I can place orders and they get filled.

Share this post


Link to post

Its just stuck. Why it doesnt get filled? I missed out on Tesla today in the pre market when it was in the 600s. Can someone kindly explain this?

Screenshot 2020-05-05 at 00.02.50.png

Share this post


Link to post

Same problem here. Can't make future orders with no real explanation on why. Interestingly I can on the demo account.

Share this post


Link to post

@CharlotteIG, are you able to clarify please? Same problem today. I keep getting response that my order is rejected. It wont let me buy any US shares at the moment.

Share this post


Link to post
1 hour ago, jasear said:

@CharlotteIG, are you able to clarify please? Same problem today. I keep getting response that my order is rejected. It wont let me buy any US shares at the moment.

I haven't been able to get through to our technical team. I would attemp going to the old platform and using the limi (all sessions) order. 

If the issue continues, please do send us a screenshot because it shouldn't be rejecting the order if you have sufficient funds. 

Share this post


Link to post

Thanks, it worked using the old platform.

Share this post


Link to post

I just had the same issue but my order was filled then stopped out even though the market when in right direction?

I should have been 30% up but it stopped me out. 

Am i missing something? 

Screenshot 2020-05-05 at 14.36.12.png

Screenshot 2020-05-05 at 14.18.32.png

Screenshot 2020-05-05 at 14.48.03.png

Share this post


Link to post

I placed a stop entry order not far off the the current price in a long position for a stock I believed to have good pre-market conditions to rise.

However, IG triggered my order at the opening price (not the price level I had instructed) and then my stop loss caught it. Let me negative when it should have bought at the level set!

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×