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Unable to purchase shares in pre / post market


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Hi Guys

I tried to purchase some US shares right now (1pm) and it doesnt allow me to do so. I get a message that your order was rejected and no further details. I tried this with a few different shares. Are we able to buy shares in the pre-market via IG?

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4 minutes ago, jasear said:

Hi Guys

I tried to purchase some US shares right now (1pm) and it doesnt allow me to do so. I get a message that your order was rejected and no further details. I tried this with a few different shares. Are we able to buy shares in the pre-market via IG?

Hi, US CFDs and Shares marked 'All sessions'. See this page;

https://www.ig.com/uk/shares/after-hours-trading

 

image.thumb.png.b43460192024c05bac0e538ad73e9ea0.png

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4 minutes ago, jasear said:

Thanks for the reply. Not sure I follow. If I am reading their guide correctly it seems like I should be able to purchase shares from 12-10:30pm. So not sure why it rejected my order at 1pm? I am trying to buy Shares in Tesla.

which Tesla? Tesla Motors Inc or Tesla Inc.

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I think it may be that your Order level is above the offer in the market, so a Limit order probably won't work. You either need to change your order level to less than the offer or change the order type to Stop

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3 minutes ago, jasear said:

Tesla Motors Inc (All Sessions)

Screenshot 2020-05-04 at 13.32.29.png

ok, I see price gaped up on the very next M1 candle, it may jumped over your order. Not sure of the order types on that platform, is there an 'at market' option? More info on the rejection notice would be useful.

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8 minutes ago, Caseynotes said:

ok, I see price gaped up on the very next M1 candle, it may jumped over your order. Not sure of the order types on that platform, is there an 'at market' option? More info on the rejection notice would be useful.

There is a market option but I get the following.

Also the gap was me paying more than what the buy value was so not sure why it would reject that.

Screenshot 2020-05-04 at 13.52.31.png

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4 minutes ago, jasear said:

There is a market option but I get the following.

Also the gap was me paying more than what the buy value was so not sure why it would reject that.

interesting, I'm not sure either but the note is suggesting all pre/posts are being put through the 'direct market access' system, if there was no one there wanting to take the other side is one reason the order might be rejected.

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I really dont understand how the pre and post market work. I tried placing an order in the post market and it has just gone into pending orders and is stuck there. It was a limit order and I limited it to the market value so dont understand why it does just get filled.

It just seems like whatever I do my orders are never filled in pre or post market. When the market opens there is no problem and I can place orders and they get filled.

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1 hour ago, jasear said:

@CharlotteIG, are you able to clarify please? Same problem today. I keep getting response that my order is rejected. It wont let me buy any US shares at the moment.

I haven't been able to get through to our technical team. I would attemp going to the old platform and using the limi (all sessions) order. 

If the issue continues, please do send us a screenshot because it shouldn't be rejecting the order if you have sufficient funds. 

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I placed a stop entry order not far off the the current price in a long position for a stock I believed to have good pre-market conditions to rise.

However, IG triggered my order at the opening price (not the price level I had instructed) and then my stop loss caught it. Let me negative when it should have bought at the level set!

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