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Technical error


hanitanatalie

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On 27/07/2020 at 20:39, hanitanatalie said:

Hi

I am unable to access my web platform. When I click into my trading account there is no response from the web platform. according to the code there are 4 errors.

See attached

Please assist ASAP

2020-07-27.png

I've got the same problem.

The same problem, whether Chrome , Edge or IE.

Adobe Flash installed, and allowed. Cache history ,etc deleted.

Problem stays the same ... cannot open New Platform . Only get the IG sticker . Can open old platform.

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Reply I got this morning. Still not owrking.

 

Thanks for your email.

We have had several reports of clients currently experiencing issues accessing the platform due to network issues. We’re working to resolve these urgently. Our sincere apologies for any inconvenience caused and please login to IG mobile app to manage your positions.

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6 hours ago, MK-Julian said:

I'm afraid if you are expecting any help from IG you are in the wrong place. You need to troll them on Twitter and they may actually take notice.

Haha, I tried that the other day (I had a long trade on gold which didn't close when it hit and exceeded my limit) and they totally ignored me there as well.

If you're persona non grata they will just ignore you entirely.  :D 

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10 hours ago, willian said:

I've got the same problem.

The same problem, whether Chrome , Edge or IE.

Adobe Flash installed, and allowed. Cache history ,etc deleted.

Problem stays the same ... cannot open New Platform . Only get the IG sticker . Can open old platform.

Hi , i have been experiencing the same problem, how do i open  the old platform?

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