Technical error

[hanitanatalie]

Hi

I am unable to access my web platform. When I click into my trading account there is no response from the web platform. according to the code there are 4 errors.

See attached

Please assist ASAP

[ProfessionalNovice]

havent been able to open the platform on my Chrome browser all day.  phone app is fine though.

[willian]

On 27/07/2020 at 20:39, hanitanatalie said:

Hi

I am unable to access my web platform. When I click into my trading account there is no response from the web platform. according to the code there are 4 errors.

See attached

Please assist ASAP

I've got the same problem.

The same problem, whether Chrome , Edge or IE.

Adobe Flash installed, and allowed. Cache history ,etc deleted.

Problem stays the same ... cannot open New Platform . Only get the IG sticker . Can open old platform.

[dmedin]

There's no one from IG reading this

[hanitanatalie]

4 minutes ago, dmedin said:

There's no one from IG reading this

Are you having the same problem?

[fleet-gordon]

9 hours ago, hanitanatalie said:

Are you having the same problem?

yes

[dmedin]

11 hours ago, hanitanatalie said:

Are you having the same problem?

Only one very brief outage that was fixed by refreshing my browser.  Is it fixed for you?

[Gnarls]

Can't access mine either. Thought it was only on demo accounts. 

[gielo]

same problem here, no response from ig.....not very helpful...

[gielo]

ig said we must use mobile platform...also not opening...

[dmedin]

Getting 'market available' for US Tech 100 and AUD/NZD.

This platform is f*king buggy and glitchy I'd never trust it with large sums of money.

[Manny40]

Reply I got this morning. Still not owrking.

 

Thanks for your email.

We have had several reports of clients currently experiencing issues accessing the platform due to network issues. We’re working to resolve these urgently. Our sincere apologies for any inconvenience caused and please login to IG mobile app to manage your positions.

[MK-Julian]

I'm afraid if you are expecting any help from IG you are in the wrong place. You need to troll them on Twitter and they may actually take notice.

[dmedin]

6 hours ago, MK-Julian said:

I'm afraid if you are expecting any help from IG you are in the wrong place. You need to troll them on Twitter and they may actually take notice.

Haha, I tried that the other day (I had a long trade on gold which didn't close when it hit and exceeded my limit) and they totally ignored me there as well.

If you're persona non grata they will just ignore you entirely.   

[KingJoe_The3rd]

Having the same login issues on the platform since Monday this week.

So sad that IG support sucks..

 

Ughhh

[Guest DaveVDM]

I am having the same issue since Monday too

[Aneesa]

10 hours ago, willian said:

I've got the same problem.

The same problem, whether Chrome , Edge or IE.

Adobe Flash installed, and allowed. Cache history ,etc deleted.

Problem stays the same ... cannot open New Platform . Only get the IG sticker . Can open old platform.

Hi , i have been experiencing the same problem, how do i open  the old platform?

[willian]

mine is working now.

open old, by going to myig , will see account, and under it "open platform", with a down arrow on its right.

click down arrow and it will open the option to open in old platform.

 

[hanitanatalie]

Apparently clearing the cache (all time) helps. I did that and it worked.