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Name Change on Account


kerj

Question

- IG has registered me as a MR, rather than a MISS.

- Wanting to change.

- No option to change name in "Personal Details" section of IG account (only email, phone and adress).

Any ideas? Call waiting time has seen me call everyday for the last week for over an hour to no avail. Cheers! 

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On 29/07/2020 at 01:49, kerj said:

- IG has registered me as a MR, rather than a MISS.

- Wanting to change.

- No option to change name in "Personal Details" section of IG account (only email, phone and adress).

Any ideas? Call waiting time has seen me call everyday for the last week for over an hour to no avail. Cheers! 

With this could you email us stating the issue and include a copy of ID (driving licence or passport) as proof. 

On 01/08/2020 at 12:02, valeron said:

+1 on this one.

IG team please help me to update my full name.

If this is due to getting married/ divorced/ legal name change we would need a request via email with a copy of ID and the legal document confirming the name change to be able to assist. 

 

All the best 

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1 hour ago, CharlotteIG said:

With this could you email us stating the issue and include a copy of ID (driving licence or passport) as proof. 

If this is due to getting married/ divorced/ legal name change we would need a request via email with a copy of ID and the legal document confirming the name change to be able to assist. 

 

All the best 

Hi Charlotte,

What's the best IG email to sort this out?

Thanks

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9 minutes ago, valeron said:

Hi Charlotte,

What's the best IG email to sort this out?

Thanks

Hi, the helpdesk email but make sure you are using your own email account that IG have linked to your account details, they won't accept from any other.

(check your countries address from the contact page linked on the IG homepage.

UK address below).

helpdesk.uk@ig.com

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