Demo API errors

[DSchenk]

Demo API lost bid, offer prices and a few other data points.

In Live Data is there as usual.

Please fix.

 

Demo API

 

Live API

[DSchenk]

Ulala, it's fixed 🥳

Without any comment ha

Thanks anyway. Next time you make a release, test if everything still works - piece of advice  

[DSchenk]

@CharlotteIG Issue still prevailing. Got this reported to the tech department yet?

[DSchenk]

Still an issue...

[TomMischief]

Not sure if that is really related, but the Demo account stopped working properly around last Friday. The Price is normally displayed in Dollars, but then the charts are somehow in Cents (4.51 v 451) and it keeps jumping between one or the other. StopLoss and Limits can't be used properly as the standard distance used to be in pts = cents, but now it tells you 10 pts is too much and if you try to move the lines directly on the charts, it jumps to cents again, limits jump from 10pts to 1100 points, when reflected back to the charts, it sets the SL/L miles away and screws up everything.

This happens in my Demo account and seems to be browser agnostic, started appearing around last Friday and also caused more issues (like error messages "can't execute order, because it is too far away from current price = when using 8pts distance etc...)

The platform is unusable as it is.

I'd say someone screwed up last code release big time. QA and UAT should have picked that up days ago.

I raised a request with email support (no reply yet). How can we raise stuff with tech support of IG?

[DSchenk]

Of course IG is not making an effort fixing this, they want us playing on live - no profit on demo for them ey

@CharlotteIG Can you please give a status update for this issue?

[NickCrusher]

Just an update, this is still an issue... I thought I was the only one affected...
Thanks for reporting this DSchenk.  Honestly, its in IG's best interest to get the demo version working, I doubt anyone will jump right in and test their algo trading strategies with a live account 😕

[dmedin]

What do you need an API for, can't you read a chart 🤪

[NickCrusher]

I dropped a message to one of their senior devs via LinkedIn yesterday, that might've got them looking again.
I'm having an issue where bid and offer prices are null for all shares... is that affecting you DSchenk?

[TheGuru12]

Hey Nick. I’ve just seen your other post. Yeah I see this quite a bit. Especially on U.K. stocks for some reason.