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Account approval


JonathanMcGrath

Question

It's been 6 days since i sent in my account verification documents and despite 3 phone calls and 2 emails i still can't get an answer as to when i can deposit funds to trade. A member of your support team told me they would ring me back today but failed to return my call. Really disappointing customer service tbh as i have been demo trading an account for 5 months now and had hoped to begin live trading on Monday of this week. 

If you could please contact me as i am considering signing up with another broker if i can not get this issue resolved asap. 

Regards, Jonathan 

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On 12/01/2021 at 22:15, JonathanMcGrath said:

It's been 6 days since i sent in my account verification documents and despite 3 phone calls and 2 emails i still can't get an answer as to when i can deposit funds to trade. A member of your support team told me they would ring me back today but failed to return my call. Really disappointing customer service tbh as i have been demo trading an account for 5 months now and had hoped to begin live trading on Monday of this week. 

If you could please contact me as i am considering signing up with another broker if i can not get this issue resolved asap. 

Regards, Jonathan 

Hey @JonathanMcGrath

I hope you're well. 

There has been some delays but the account should be open by now. If it's not please email your account manager and ask for an update. It may have been that your calls were getting through to our trading team however someone still should have gotten back to you. 

All the best

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Is anybody else getting approved?

I've used ID Now twice, I've also used the Deutsche Post option for EU customers.

I've come to the conclusion that account verification is an imaginary service - you have to imagine that your account will be verified some day. But you also have to accept that it might not be. If you are eventually verified, you have to hope that it happens before you retire from trading. And nobody will ever tell you how long you might be waiting.

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