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Withdrawal Issue


Ali-Adiby

Question

Hi Guys,


On the 18th of January, I have requested a withdrawal and as I chatted with IG they told me that I have received the amount, but it is not showing with my bank account that I have received it. 


I have attached a PDF email from my Bank showing that I did not receive the withdrawal. I sent an email requesting IG to send me Telex Transfer Copy or Swift Copy, they sent me withdrawal slip (which is useless for the bank to track the transfer) and I have sent IG an email again requesting the TTX or Swift Copy and still I am receiving the same withdrawal slip as they are not reading my email properly.

 

I had another chat with IG 1 week ago, they told me that they are waiting (Client Money Team) to send me the TTX or swift copy and still I am waiting!!

 

So is there anyone can help me to solve this issue?

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On 15/02/2021 at 11:00, Ali-Adiby said:

Hi Guys,


On the 18th of January, I have requested a withdrawal and as I chatted with IG they told me that I have received the amount, but it is not showing with my bank account that I have received it. 


I have attached a PDF email from my Bank showing that I did not receive the withdrawal. I sent an email requesting IG to send me Telex Transfer Copy or Swift Copy, they sent me withdrawal slip (which is useless for the bank to track the transfer) and I have sent IG an email again requesting the TTX or Swift Copy and still I am receiving the same withdrawal slip as they are not reading my email properly.

 

I had another chat with IG 1 week ago, they told me that they are waiting (Client Money Team) to send me the TTX or swift copy and still I am waiting!!

 

So is there anyone can help me to solve this issue?

Hey, 

You've done the right thing to reach out and request the documents you did. I will also email them to send this across to you as soon as possible if it hasn't been done already. 

All the best

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On 15/02/2021 at 13:00, Ali-Adiby said:

Hi Guys,


On the 18th of January, I have requested a withdrawal and as I chatted with IG they told me that I have received the amount, but it is not showing with my bank account that I have received it. 


I have attached a PDF email from my Bank showing that I did not receive the withdrawal. I sent an email requesting IG to send me Telex Transfer Copy or Swift Copy, they sent me withdrawal slip (which is useless for the bank to track the transfer) and I have sent IG an email again requesting the TTX or Swift Copy and still I am receiving the same withdrawal slip as they are not reading my email properly.

 

I had another chat with IG 1 week ago, they told me that they are waiting (Client Money Team) to send me the TTX or swift copy and still I am waiting!!

 

So is there anyone can help me to solve this issue?

You are not alone, at least on your side they admit that they processed your withdrawal. On my side I made withdrawal and adjustment was made in my account. When I try to follow up they are saying that because of a glitch the withdrawal was never processed. They keep on lying. Next week  I am starting litigation to recover my money. They are scamming the clients

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