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Compliance linked accounts


TokyoPink

Question

I need to have my accounts linked to my firm as I work in financial services.  I have submitted a form in December for this but can't find out if it has been done and I can't get any response from IG helpdesk or the people administering this compliance feed.

I'd appreciate it if anyone has any advice.  I'd also like to know if people generally find IG support good?  I'm not getting a response and, while I'd like to move my other accounts from HL, I don't want to move anything to an unresponsive company.

Thanks!

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4 hours ago, Transitory said:

I also need to automatically report my investment information to my employee (Employee Compliance Reporting). I currently do this with another provider, extremely easy to setup using their product via user settings.

Does this functionality exist? is it in the pipeline? 

Hi @Transitory,

Please contact helpdesk.uk@ig.com with your account details and instruction. They should be able to set it up for you.

All the best - Arvin

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On 06/04/2021 at 21:20, TokyoPink said:

I need to have my accounts linked to my firm as I work in financial services.  I have submitted a form in December for this but can't find out if it has been done and I can't get any response from IG helpdesk or the people administering this compliance feed.

I'd appreciate it if anyone has any advice.  I'd also like to know if people generally find IG support good?  I'm not getting a response and, while I'd like to move my other accounts from HL, I don't want to move anything to an unresponsive company.

Thanks!

Hey, 

Thanks for your post. 

I've had someone search for your email and action it by the end of the week. 

With regards to IG as a business it wouldn't be fair to give you that information as I work here but others on the community should be more than happy to help :) 

All the best, 

Charlotte 

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On 06/04/2021 at 21:20, TokyoPink said:

I need to have my accounts linked to my firm as I work in financial services.  I have submitted a form in December for this but can't find out if it has been done and I can't get any response from IG helpdesk or the people administering this compliance feed.

I'd appreciate it if anyone has any advice.  I'd also like to know if people generally find IG support good?  I'm not getting a response and, while I'd like to move my other accounts from HL, I don't want to move anything to an unresponsive company.

Thanks!

I also need to automatically report my investment information to my employee (Employee Compliance Reporting). I currently do this with another provider, extremely easy to setup using their product via user settings.

Does this functionality exist? is it in the pipeline? 

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