Jump to content
  • 0

Cant move stops



Please tell me im not doing something daft!

I cannot move stops. I have searched the forums and have seen a few others who are or have experienced the same. Moderators have suggested the change is too close in steps or that there is good/bad news imminent or that price changes are to volatile at the time of trying to change the stops.

Im not convinced.

In my demo account i have 11 positions open, a few shorts but mostly longs. Stops are "Normal". Markets are FTSE350 and one Nasdaq.

I have tried moving the stops tighter and broader. I have tried incremental changes in the Positions page. I have tried opening the stock page and dragging the Stop slider. I have tried tapping in a new stop in the Positions page. I have tried all my open positions both tighter and broader. I have tried adjustments while markets are open and on the closed market Nasdaq position.

I can see on some open trades where i move the Stop slider a gray band below the current price. I guess this represents the spread and/or 2% limit and when changing stops previously, this is the limit i could change the Stop to.

When trying on a stock open page I too get the popup confirming amendment but it never actually changes. It doesn't matter if I click the screen, click away or just close the tab. When I check next the stop has not budged an inch.

I have changed stops many times before but today none of my open trades can be stop amended.

Stop issue.PNG

Link to comment

3 answers to this question

Recommended Posts

  • 0

Hi @Potterwasp

Thanks for the query, 

When replicating your issue I found that a refresh of the browser seems to solve the problem. Have you tried doing the same? FYI the backend system shows all your stop amendments, so they would have executed if triggered. If a refresh does not solve the issue for you please try contact our IT team at  0800 409 6789 / +44 (0)20 7896 0079 or helpdesk.uk@ig.com.

 All the best 


  • Like 1
Link to comment
  • 0

I noticed the same problem yesterday, kept changing a stop and it kept reverting. I went to the App to see if it did the same and saw that my change had registered! I went back to my browser logged back in and the change was indeed there. So yes, it looks like a simple refresh issue.

  • Like 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 03/12/23 18:22
  • Posts

    • Thanks. A really interesting video and some interesting statistics and analysis. I haven't the time to go back and analyse whether a strong November increases the chance of there not being a Santa rally, although one of the slides highlights that the negative Santa Rally years were tied with poor November returns for the market such as 2000, 2008 etc which seems a contradiction.  Would I short and back against it happening? When it occurs in over 80% of years... absolutely not.  The Santa Rally – Christmas Growth in the Stock Market. (moneysandi.com)
    • Trade statistics of the 'Triangle 8th' system as of 12/03/2023 Gain: 102.00% Profit: 781.52 USD Funds: 1,400.18 USD Balance: 1,781.52 USD Beginning deposit: 1,000.00 USD Withdrawals: 0.00 USD Top-ups: 0.00 USD
    • Name of stock - Vox Royalty   Name of Stock Exchange - NASDAQ   Leverage or Share dealing - Leverage   Ticker - VOXR   Country of the stock - Usa   Market Cap - 100M
  • Create New...