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On 04/12/2021 at 19:02, Iso said:

Hi 

i use to have a Face ID set up to log in to mobile app = somehow this disappeared now and i am not able to set up this 

Please could i get some help on this 

 

Best 

Ish 

Hi @Iso

If you are using Apple iPhone,

  1. Go to Settings > Face ID & Passcode. 
  2. Tap Set Up Face ID.

You can find the Touch ID and Face ID feature on the iPhone once you open the app.

At the bottom right hand corner "Account"  then " Settings" at the bottom you will see authentication options.

All the best - MongiIG

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  • 3 weeks later...

I am in a slightly different position.

I have installed the IG app on my iphone (IOS 15.2) which has face id defined but cannot use it to log in.

When I go to the Account > Settings menu, I don't see an authentication option.

Any ideas?

Cheers.

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10 hours ago, Levo said:

I am in a slightly different position.

I have installed the IG app on my iphone (IOS 15.2) which has face id defined but cannot use it to log in.

When I go to the Account > Settings menu, I don't see an authentication option.

Any ideas?

Cheers.

Hi @Levo,

Could you please confirm that your Face ID is activated on your phone settings ?
image.png

On the IG app if you select Account at the bottom right then Settings, then scroll down to Account settings you should be able to see the Touch ID and Face ID options to toggle on.

Feel free to reach out to helpdesk.uk@ig.com with a screenshot for further assistance.

I hope that it helps.

All the best - Arvin

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Hi Arvin, thanks for the prompt response.

As I said in my original post, I have it all set up and use it for Iphone system tasks and 2 other apps. All four buttons are green as per your picture too.

I deleted the IG app and download/installed it again just in case. No change.

This is the Settings screen I get688168025_Screenshot2021-12-24at10_50_04.thumb.png.671d2b7e916b94ff8e6d180cbef624cb.png

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On 24/12/2021 at 22:01, Levo said:

Hi Arvin, thanks for the prompt response.

As I said in my original post, I have it all set up and use it for Iphone system tasks and 2 other apps. All four buttons are green as per your picture too.

I deleted the IG app and download/installed it again just in case. No change.

This is the Settings screen I get688168025_Screenshot2021-12-24at10_50_04.thumb.png.671d2b7e916b94ff8e6d180cbef624cb.png

Hi @Levo,

I forwarded your query to the iOS development team directly to come back to me with a answer.

I will let you know as soon as I have an answer.

Thank you - Arvin

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On 24/12/2021 at 22:01, Levo said:

Hi Arvin, thanks for the prompt response.

As I said in my original post, I have it all set up and use it for Iphone system tasks and 2 other apps. All four buttons are green as per your picture too.

I deleted the IG app and download/installed it again just in case. No change.

This is the Settings screen I get688168025_Screenshot2021-12-24at10_50_04.thumb.png.671d2b7e916b94ff8e6d180cbef624cb.png

Hi @Levo,

On your Iphone, go to Settings  then scroll down to your apps and IG Trading.

image.png

The option to enable Face ID should be there.

I hope that it helps.

All the best -Arvin

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On 31/12/2021 at 20:52, Levo said:

Hi Arvin,

Thanks for following up. Unfortunately something strange is going on here. I don't have the option under that menu either. 

114033871_Screenshot2021-12-31at09_42_23.thumb.png.bf0bf685e3de529f855b35b4ff9faeb8.png

 

On 31/12/2021 at 21:09, andysinclair said:

I don't have that option either. I am using the latest version of both the app and iOS.

I can use Face ID for other apps. Very odd.

Hi @Levo @andysinclair,

Happy new year!

I will forward your screenshot and feedback to the relevant department to find a solution.

Thank you - Arvin

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  • 3 weeks later...
12 hours ago, Plamen said:

Hi, 

can jump in and confirm that I don’t have the FaceID option at all. Similarly to the others FaceID doesn’t appear in settings for IG trading.
 

Cheers,

Plamen  

Hi @Plamen

Just to confirm did you try the following by adding Face ID authentication in your iPhone trading app by selecting ‘more’ from the menu at the bottom of the app, then ‘settings’, then by sliding the button next to ‘Face ID authentication’ to the right ?

What IOS version are you using? So I can forward your feedback to the relevant department to find a solution.

 

All the best - MongiIG

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2 hours ago, MongiIG said:

Hi @Plamen

Just to confirm did you try the following by adding Face ID authentication in your iPhone trading app by selecting ‘more’ from the menu at the bottom of the app, then ‘settings’, then by sliding the button next to ‘Face ID authentication’ to the right ?

What IOS version are you using? So I can forward your feedback to the relevant department to find a solution.

 

All the best - MongiIG

Hi, 

yep, followed the steps but nothing. 
 

 14.8.1 at the moment but will update tonight hoping it may fix it. 

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  • 2 weeks later...
On 20/01/2022 at 20:29, MongiIG said:

Hi @Plamen

Just to confirm did you try the following by adding Face ID authentication in your iPhone trading app by selecting ‘more’ from the menu at the bottom of the app, then ‘settings’, then by sliding the button next to ‘Face ID authentication’ to the right ?

What IOS version are you using? So I can forward your feedback to the relevant department to find a solution.

 

All the best - MongiIG

Same problem here. Never could use face ID then late last year it suddenly was working. Then a few weeks later was gone again and I cant find the option to put it back on at all as per your suggestions. Have the latest IOS. 

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