reserved account ??

[amilio]

hello. I placed an order after market was open  on AMC   at  $31  it went to $34  i placed another to sell but it showed i had no shares ????

i was using my L2 platform  and trading on my share dealing account ....?

now almost all my money is moved to some reserved account and i dont know how to use it  or what happened to my trade ??? i cant use my money???

what happened to my share that i order to buy ....??? 

please help ...

[wawawewa5]

Hi,

This happened to me 30 mins ago too.
Might be an issue with the system placing orders.

 

[johnny25]

Yep, same here. Showing cash is in reserve. No idea what it means though. 

[InvesTA]

Did you manage to find out why this is happening please?

[ArvinIG]

14 hours ago, amilio said:

hello. I placed an order after market was open  on AMC   at  $31  it went to $34  i placed another to sell but it showed i had no shares ????

i was using my L2 platform  and trading on my share dealing account ....?

now almost all my money is moved to some reserved account and i dont know how to use it  or what happened to my trade ??? i cant use my money???

what happened to my share that i order to buy ....??? 

please help ...

 

14 hours ago, wawawewa5 said:

Hi,

This happened to me 30 mins ago too.
Might be an issue with the system placing orders.

 

 

14 hours ago, johnny25 said:

Yep, same here. Showing cash is in reserve. No idea what it means though. 

 

13 hours ago, InvesTA said:

Did you manage to find out why this is happening please?

Hi All,

It is possible that the order didn't go through as our broker Citi was experiencing technical issues due to a power outage in the London office.

Additionally, AMC was on halt recently : 

https://www.nyse.com/trade-halt-current

It may have affected your order.

Please reach out to the helpdesk for further details on your order.

All the best - Arvin