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IG Mobile App - Not Working Correctly / Not Updating Prices.


GraHal

Question

My App on my iphone has not worked correctly for weeks.

Prices are not being update in real time.

When I open the App the latest price displayed is correct, but latest price never changes until next time I log back in.

1.     Is your App working correctly?

2.    Anybody know how to check I have latest version App.

3.   Anybody know why my App is not updating prices in real time please?     

Thank You

Edited by GraHal
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4 answers to this question

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56 minutes ago, GraHal said:

My App on my iphone has not worked correctly for weeks.

Prices are not being update in real time.

When I open the App the latest price displayed is correct, but latest price never changes until next time I log back in.

1.     Is your App working correctly?

2.    Anybody know how to check I have latest version App.

3.   Anybody know why my App is not updating prices in real time please?     

Thank You

Hi @GraHal

Thanks for reaching out. We've been able to isolate the issue with Crashes being related to the latest iOS version. When clients download the latest version of iOS it causes a crash on the charts. The charts team is currently deploying a mitigating fix but this looks to be an issue with the iOS.

I have forwarded this issue you are facing to our Tech team to have a look at what the problem is on the app. Apologies for the inconvenience caused.

 

All the best - MongiIG

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1 hour ago, GraHal said:

My App on my iphone has not worked correctly for weeks.

Hi @GraHal

Try tap twice with two fingers on the balance bar to open the debug menu and check Lightstreamer connection status and take a screenshot. Check on your WiFi connection as well.

 

Thanks and all the best

MongiIG

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On 02/06/2022 at 16:14, MongiIG said:

check Lightstreamer connection

Surely Lighstreamer connection is not required to use the IG App?

Isn't Lighstreamer when one has an API Key to enable coding etc??

I don't recall doing anything with a Lightstreamer connection when I first installed the IG App. 

Thanks & Regards 

  

Edited by GraHal
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On 04/06/2022 at 15:32, GraHal said:

Surely Lighstreamer connection is not required to use the IG App?

Isn't Lighstreamer when one has an API Key to enable coding etc??

I don't recall doing anything with a Lightstreamer connection when I first installed the IG App. 

Thanks & Regards 

  

Hi @GraHal,

Thank you for your post.

Our iOS app is currently running correctly. You can try to delete and reinstall the app. 

All the best - MongiIG

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