Half of my watchlist names has disappeared

[EddyStone]

Half of my watchlist has disappeared - I didn't delete them. Where have they gone?

[Pricetime69]

Same issue just happened with mine, gone

[iambobg]

1 hour ago, EddyStone said:

Half of my watchlist has disappeared - I didn't delete them. Where have they gone?

I have the same problem

[HydroBoy]

I have the same issue and same ratio. I hope they can be recovered.

[casvanick]

same here, I even tried to create a new watchlist and add some tickers in. Upon refreshing the page, or sign out and sign in, all of them dissapeared.

Edited December 7, 2023 by casvanick

[KoketsoIG]

Dear @EddyStone, @Pricetime69, @iambobg, @HydroBoy and @casvanick

Thank you for reaching out to us regarding the issue you are experiencing with our app. I apologize for any inconvenience this may have caused you. Rest assured, our app support team is aware of the issue and is actively working on resolving it. While I don't have an exact timeframe for when it will be fixed, please know that we are doing everything we can to get it sorted as soon as possible. We appreciate your patience and understanding during this time. 

Thanks,

KoketsoIG

[HydroBoy]

Hey folks, this morning I re-added one of the markets I was following on my main watchlist and the whole list came back.

Not sure if this was fixed on IG's side or if it's a way to force the watchlist to be reloaded.

[KoketsoIG]

1 minute ago, HydroBoy said:

Hey folks, this morning I re-added one of the markets I was following on my main watchlist and the whole list came back.

Not sure if this was fixed on IG's side or if it's a way to force the watchlist to be reloaded.

Hi @HydroBoy,

Thank you for the update! Just wanted to let you know that some accounts have already been fixed, and our technical team is actively working on resolving the issues with the remaining accounts too. We appreciate your patience!

Thanks,

KoketsoIG

[casvanick]

3 minutes ago, HydroBoy said:

Hey folks, this morning I re-added one of the markets I was following on my main watchlist and the whole list came back.

Not sure if this was fixed on IG's side or if it's a way to force the watchlist to be reloaded.

I tried, but that didn't work for me. I created a new watchlist for a test and added 2 tickers, once I hit F5 to refresh the page, it gone empty again.

[KoketsoIG]

5 minutes ago, casvanick said:

I tried, but that didn't work for me. I created a new watchlist for a test and added 2 tickers, once I hit F5 to refresh the page, it gone empty again.

Dear @casvanick,

Thank you for the update. I apologize that you are still experiencing the issue. Please take a look at my response I posted a few minutes ago.

Thanks,

KoketsoIG

[Koslanda50]

14 hours ago, iambobg said:

I have the same problem

 

1 hour ago, KoketsoIG said:

Dear @casvanick,

Thank you for the update. I apologize that you are still experiencing the issue. Please take a look at my response I posted a few minutes ago.

Thanks,

KoketsoIG

 

[Koslanda50]

I  have the same problem,, many of my stocks in the watchlists have disapeared overnight,, I did not delete them

[KoketsoIG]

6 minutes ago, Koslanda50 said:

I  have the same problem,, many of my stocks in the watchlists have disapeared overnight,, I did not delete them

Dear @Koslanda50,

Welcome to the IG community! Thank you for your post. I wanted to let you know that our technical team is aware of the issue and is currently working on resolving it for the remaining affected accounts. We don't have an exact timeframe for when this will be fixed, but rest assured, we are actively working on it. Thank you for your patience!

Thanks,

KoketsoIG

[Koslanda50]

12 minutes ago, KoketsoIG said:

Dear @Koslanda50,

Welcome to the IG community! Thank you for your post. I wanted to let you know that our technical team is aware of the issue and is currently working on resolving it for the remaining affected accounts. We don't have an exact timeframe for when this will be fixed, but rest assured, we are actively working on it. Thank you for your patience!

Thanks,

KoketsoIG

Thanks for your response,, IG

 

[Koslanda50]

Is there any progress on this matter. Most of my stocks have been deleted,, awaiting re-instatement

[KoketsoIG]

10 minutes ago, Koslanda50 said:

Is there any progress on this matter. Most of my stocks have been deleted,, awaiting re-instatement

Dear @Koslanda50, 

I trust that you are well. Please confirm which account is affected, your spread bet/ CFD or both? 

Thanks,

KoketsoIG

[Koslanda50]

Spreadbet   Only.

  Thanks

[KoketsoIG]

@Koslanda50

Thank you for your response. I've just sent you a DM now, please have a look.

Thanks,

KoketsoIG

[Koslanda50]

What is a DM please?

[MongiIG]

1 hour ago, Koslanda50 said:

What is a DM please?

Hi @Koslanda50

 

DM - Direct Message. Check your Community inbox please

[twozuluzulu]

hi 

my watchlist have now been out for 2days [spread bet account.

any ideas what`s going on.

thanks in advance

[KoketsoIG]

On 08/12/2023 at 22:59, twozuluzulu said:

hi 

my watchlist have now been out for 2days [spread bet account.

any ideas what`s going on.

thanks in advance

Hi @twozuluzulu,

Thank you for reaching out to us. I'm sorry to hear that you're still having trouble with your watchlist. I just sent you a direct message. Please let me know if you're still experiencing this issue so I can pass your details along to our technical team.

Thanks,

KoketsoIG