Crypto currency

[Guest RWhatnall]

I'm trying to trade on crypt currencies but it's not coming up on my finder. IG's helpdesk are being pretty obstructive just saying 'its on the finder'. Any help appreciated...

[Caseynotes]

Hi   Which platform are you using. On the new IG home platform they are under the 'cry' tab on the left side of the screen. On MT4 they are at the bottom of the list of  'new chart' -  'forex'.

 

[JamesIG]

Hi - I'm sorry that you haven't received the level of support you were looking for, and which IG routinely provides. I shall have a look into it this side and address any issues if required to make sure this doesn't happen again. 

 

If you're trying to access Cryptos you can either search via the top left hand corner, or use the flyout from the left. See below for visual guide with the new platform (in black) and the old (in white). Please note you obviously wouldn't be able to find Cryptocurrencies via a share dealing account. 

 

Hope this helps but let me know if you're still having issues.