Jump to content
  • 0

How to set time zone for charts in new platform?

Question

Hi All,

 

Does anyone know where the new platform gets it time zone info from?

I am in Brisbane, but my charts show Sydney time which is one hour ahead of where I am.

 

It's not getting it from my computer clock, nor my IP location as have changed both with no effect.

 

I have searched the settings within MYIG and the new platform and have not found any way to correct this.

 

Any clues?

 

THANKS!

 

Share this post


Link to post

16 answers to this question

Recommended Posts

  • 0

Hi There,

 

Yep, I'm in Perth and am also set to Sydney time. I wouldn't think that the whole of the US has their charts set to NY time but I guess they figure we are all on the same timezone over here.

 

I have also checked everywhere I can think of on the new platform but can't find any way to change it either.

 

Hoping someone from IG actually reads these things and does something about it

Share this post


Link to post
  • 0

Hi , the time of the platform is linked to your account itself and is not changeable unfortunately.

 

E.g. I login to an IG Australia account here in London at 14:30 my time (BST or GMT+1) and the time on the charts is 23:30 (GMT+10). Is this what you are all seeing?

 

There are no plans to add timezone configuration to our web platform and one of the main reasons is that ProRealTime, the advanced charting package we offer, already has great time zone and trading hours settings. Hence we usually recommend clients looking for these features try PRT.

 

It does cost 40 AUD a month however this is rebated if you trade 4+ times a month, read more here: https://www.ig.com/au/prorealtime 

 

Give me a shout with any questions.

 

Will

 

 

Share this post


Link to post
  • 0

Thanks Will.

 

Having another window open when trading isn't going to work for me. I'm pretty good with the 2 hour difference now (though it was 3 hours a couple of weeks ago) so I guess we'll just have to get over it.

 

Unless you guys can sort your platform to realise that everyone all over the world in different places uses it and deserves the same treatment.

 

Your call I guess.

 

Cheers, Dan

Share this post


Link to post
  • 0

So Australia has multiple time zones right? So they can’t just all simply be under the east coast time for all IG clients in Aus? What about Perth for example, shouldn’t the system pick that up?

Share this post


Link to post
  • 0

 You should be able to do all of your trading and analysis through ProRealTime, if you choose to use it.

 

If we didn't offer ProRealTime we would likely already have custom time zones on our web platform, however as PRT does this very well and adding this feature would be a big project it is unlikely we will add this in the near future.

 

Cheers,

 

Will

 

 

Share this post


Link to post
  • 0

 All Australian accounts are in the same timezone with IG, this is simply to do with how the accounts are setup unfortunately.

 

Again we would recommend ProRealTime in this case.

 

Thanks,

 

Will

Share this post


Link to post
  • 0
Guest Ballentine
On 04/04/2018 at 09:39, WillA said:

Hi , the time of the platform is linked to your account itself and is not changeable unfortunately.

 

E.g. I login to an IG Australia account here in London at 14:30 my time (BST or GMT+1) and the time on the charts is 23:30 (GMT+10). Is this what you are all seeing?

 

There are no plans to add timezone configuration to our web platform and one of the main reasons is that ProRealTime, the advanced charting package we offer, already has great time zone and trading hours settings. Hence we usually recommend clients looking for these features try PRT.

 

It does cost 40 AUD a month however this is rebated if you trade 4+ times a month, read more here: https://www.ig.com/au/prorealtime 

 

Give me a shout with any questions.

 

Will

 

 

So, if you're in the US and cannot use ProRealTime for trading - what do you suggest? I have a ProRealTime account, and I love it. But, I cannot trade from it here in the US. 

Share this post


Link to post
  • 0
On 04/04/2018 at 09:39, WillA said:

Hi , the time of the platform is linked to your account itself and is not changeable unfortunately.

 

E.g. I login to an IG Australia account here in London at 14:30 my time (BST or GMT+1) and the time on the charts is 23:30 (GMT+10). Is this what you are all seeing?

 

There are no plans to add timezone configuration to our web platform and one of the main reasons is that ProRealTime, the advanced charting package we offer, already has great time zone and trading hours settings. Hence we usually recommend clients looking for these features try PRT.

 

It does cost 40 AUD a month however this is rebated if you trade 4+ times a month, read more here: https://www.ig.com/au/prorealtime 

 

Give me a shout with any questions.

 

Will

 

 

Please forgive me if this is in duplicate. I am new to the group and realized my first reply was submitted as a guest. I am now resubmitting with from my account so I can be notified when you reply.

Here in the US, we cannot use ProRealTime for trading. Only for analysis. So, what do you suggest as a timezone solution in such a situation?

I would love to trade from ProRealTime, as I am comfortable with their system. But, IG US doesn't connect with ProRealTime. So.....? 

Thank you for your guidance.

In peace,

Share this post


Link to post
  • 0

Hi @ballentine, I don't know of any brokers who have adjustable time zones on their own platform, the only option is a third party platform such as PRT, it's unusual the IG version of PRT is not available in the US, I wonder @JamesIG if IG are planning to make it available for US clients in the future?

The other alternative is the web based TradingView platform but IG don't have a dealing link up with them so it would be a case of using tradingview for charting and the IG platform for trading.  

  • Like 1

Share this post


Link to post
  • 0

Hey - we are looking into the roll out of PRT in the US. Whilst we have an internal road map there are a number of variables / dependencies and therefore wouldn't be able to suggest a date at this point.

Share this post


Link to post
  • 0

Thanks @Caseynotes  I currently use PRT that way. But it requires me to add variance to my stop & target as data is slightly different. 🤔

 

i hope the PRT timeline is expedited. But done well, as we expect from IG. 

  • Thanks 1

Share this post


Link to post
  • 0
Guest Chuck W.
On ‎31‎/‎03‎/‎2019 at 22:51, Caseynotes said:

Hi @ballentine, I don't know of any brokers who have adjustable time zones on their own platform, the only option is a third party platform such as PRT, it's unusual the IG version of PRT is not available in the US, I wonder @JamesIG if IG are planning to make it available for US clients in the future?

The other alternative is the web based TradingView platform but IG don't have a dealing link up with them so it would be a case of using tradingview for charting and the IG platform for trading.  

For US clients (at least) the Oanda charting platforms allow the client to configure the daily boundaries to occur at three possible times:  Midnight local time, 5PM NY (ET), or midnight NY (ET).  It would be nice if the IG charts offered this as well and this would seem to be an easy modification.  I apologize for this being a little off-topic but it is related to the general discussion in this thread.

Share this post


Link to post
  • 0
8 hours ago, Guest Chuck W. said:

For US clients (at least) the Oanda charting platforms allow the client to configure the daily boundaries to occur at three possible times:  Midnight local time, 5PM NY (ET), or midnight NY (ET).  It would be nice if the IG charts offered this as well and this would seem to be an easy modification.  I apologize for this being a little off-topic but it is related to the general discussion in this thread.

Oanda use a version of Tradingview charts I think.

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      11,907
    • Total Posts
      60,288
    • Total Members
      80,182
    Newest Member
    DuongTuan
    Joined 08/08/20 14:15
  • Posts

    • 1) It would be really helpful to be able to change a stop loss from normal to guaranteed stop in the online trading platform. Currently we can only do that on the mobile app which is ridiculous because the online trading platform should be having more features than the mobile app. 2) Allow us to set limit (take profit) for partial position size. Example if I buy 5 contracts of AUD/USD at 0.7150. I would like the option to be able to set take profit for 3 contracts at 0.7170 and 2 contracts at 0.7190.   
    • Hi Folks, The platform advertises that you need to place three or more trades in the previous month to avail of the free trading on US stocks (no $15 commission) for the subsequent month. However, even with that commission fee gone you're going to have to pay IG for the currency conversion each time. You're going back and forth between buying and selling, GBP to USD to GBP ...this will equate to a lot of money. So, you've realised the above and to avoid this really ridiculous and expensive merry-go-round you turn on multi-currency feature, right? In your head you think:   "I want to exclusively trade US stocks, I've waited one month (you'd have rathered to just pay IG and not need to wait), made more than three trades on that currency merry-go-round, I am happy to pay the reasonable quarterly fee to IG from here on in and keep the account as USD while availing of their most advertised feature, the commission free trading on US stock market". The new month arrives and you can have a great time trading on the US stock market with your dollar that doesn't keep eating away at any trade profits with each buy and sell. However, the next month arrives and menacing commission fee is back! But you traded at least three times last month, what gives? Ah! But you used the multicurrency feature, and this means on the subsequent month you will not be eligible for commission free trading. You're back to square one. Your choice is to either pay IG the fee for every conversion in every trade or prevent this and keep the respective currency but also you must pay IG a commission.    Anyone else experience this? I'm hoping I'm completely wrong, but contacting the helpdesk seems to confirm this ...
    • IG need to provide a stock screener, live scanner for volume/price movement, pre-market data,  and rapid execution for private traders and rebate fees for trading view as they do for PRT, with traders who trade frequently. One can be ambitious and ask IG to provide a free platform like thinkorswim as Ameritrade does with current news stream  - again a free rebate for access to Benziga or similar with rebates linked to the amount of trades.  The money spent on IG TV perhaps can be spent somewhere else towards provision of some free resources to private traders/investors.  The IG tv is a serious issue - do IG really think that IG TV add any value?  Access to financial publications/sites might be a better thing.  The effort of IG to provide its own academy, advice etc is and always will probably a poor quality duplication.  Please learn/borrow from American brokers and now that their commission charges are Zero.  PRT - Can that be downloadable.  The web based form just slows everything down and very clunky and the charts are not elegant at all.  They have a community and they do develop or help develop some strategies. We do not want to lose them. But a live screener /scanner please.  I just realised that I do not even know if IF IT team even reads these comments or prioritise any of the suggestions. Please get rid of your IG TV investment, it is very annoying. And yes VWAP/anchored VWAP please on the charts. Give the private investors some of the rebates too. Is Charlotte, finally providing our redemption by talking these to the right eyes and ears! Overall, IG really is not that bad given others at least for UK investors. Perhaps just a less spread and less of that dreaded, sudden declaration that this stock is only for close and you can not open new position. I think that and the liquidity  excuse is lame unless IG is beholden to a particular market maker or IG somehow gets it in a very large position by itself.
×
×