Knock-outs not displaying

[Guest 1kp1]

Hi,

Im currently trying out some strategies using your new knock-outs on my DEMO account. I placed the trades fine on my laptop and everything works correctly however when i sign in to the app on my i-phone and go to positions the overall total is correct but it doesnt show my knockout trade so i'd have no way of closing it. 

If this can be looked into, again this is on my DEMO account.

Thanks

[Guest WillA]

@1kp1 I believe you are on an old app version. Current one is 8.2.13, please check if you are on this via More > Help & Support > Support.

Cheers,

Will

[JamesIG]

Thanks @1kp1 - I haven't managed to reproduce the issue on my side using a number of accounts and devices so I'll forward this onto @WillA on our technical support team who will be able to investigate further. 

[Guest 1kp1]

Many thanks, i tried re-installing the app aswell but unfortunately same result

[JamesIG]

Can I just confirm that you are on the correct account type (spread betting over CFD)? Please can you send a screenshot of your mobile to helpdesk@IG.com please and we'll then be able to open an investigation? 

[Guest 1kp1]

Hiya,

That could be it then, ive just checked and its 7.1.1

[Guest PandaFace]

Push thru a quick update and hopefully resolved